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Unformatted text preview: Chapter 1 Vocab Organization System of consciously coordinated activities of two or more people. P5 Organizational Behavior -An interdisciplinary field dedicated to better understanding and managing people at work. P5 Theory Y Mcgregors modern and positive assumptions about employees being responsible and creative. P8 Total Quality Mangement An organizational culture dedicated to training, continuous improvement, and customer satisfaction. P10 E-business running the entire business via the internet. P12 Human capital the productive potential of ones knowledge and actions. P14 Social capital the productive potential of strong, trusting, and cooperative relationships. P14 Management Process of working with and through others to achieve organizational objectives, efficiently and ethically, amid constant change. P15 Contingency approach Using management tools and techniques in a situationally appropriate manner; avoiding the one-best-way mentality. P18 Ethics study of moral issues and choices P19 Corporate Social responsibility corporations are expected to go above and beyond following the law and making a profit. P20 Whistle-blowing reporting unethical/illegal acts to outside third parties. P25 Morally attentive- faithfully considering the ethical implications of ones actions. P26 Laboratory studies provide an environment where variables can be manipulated and measured in contrived situations. Although it is hard to demonstrate that the results will translate in the real world, the researcher can be more confident in the results because extraneous variables were controlled. P27 Field studies examine individual or group processes in an organizational setting. Although the multitude of uncontrollable variables in the field makes it hard to demonstrate that one variable caused the other, the results typically provide real-world applications. P26 Sample surveys are based on the information acquired through questionnaires administered to a sample of people from a specified population. Researchers then draw conclusions about the relevant population. P27 Case studies are based on in-depth analyses of a single individual, group, or organization. P27 Meta-analysis is a statistical pooling technique that leads to general conclusions about certain variables to be drawn from many different studies. P26 LO.1 Define the term organizational behavior, and contrast McGregor's Theory X and Theory Y assumptions about employees. LO.2 Identify the four principles of total quality management (TQM). LO.3 Define the term e-business, and specify at least three OB-related issues raised by e-leadership....
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This note was uploaded on 03/01/2012 for the course ENG MGT 314 taught by Professor Dr.long during the Spring '12 term at Missouri S&T.
- Spring '12