This preview shows page 1. Sign up to view the full content.
Unformatted text preview: Email Policy OBHR330, (Official & Full) Name, Issue e.g. OBHR330, Won Jun Kwak, a question on a group
project Participation points Please specify the content of the participation
e.g., I answered “~~~” / I commented on “~~~” 1 Job performance
Job 2 What is Job Performance?
What Job performance - employee behaviors that
contribute, either positively or negatively, to
organizational goal accomplishment.
organizational Includes behaviors that are within the control of
the 3 Job Performance
Job Wall street bonus controversy Despite recession, average Wall Street
leaps 25% (2010, Financial Times)
(2010, How the society feels:
http://www.youtube.com/watch?v=AaA-w5FdZoI Why they keep high bonus:
Why bonus http://www.youtube.com/watch?v=Jio5_1k0RP0 Texas Rangers baseball team files for
bankruptcy (May, 2010)
4 What Does it
Mean to be a
Performer?” Task Performance
Task Routine task performance involves well-known
responses to demands that occur in a normal, routine,
or otherwise predictable way.
or Adaptive task performance, or more commonly
“adaptability,” involves employee responses to task
demands that are novel, unusual, or, at the very least,
unpredictable. Starting a car Avoiding a stalled vehicle Creative task performance is the degree to which
individuals develop ideas or physical outcomes that
are both novel and useful.
useful Job Analysis
Job Many organizations identify task performance
behaviors by conducting a job analysis.
job A list of the activities involved in a job is generated Observation, interview, survey Each activity on this list is rated by “subject matter
experts” according to things like the importance and
frequency of the activity.
The activities that are rated highly in terms of their
importance and frequency are retained and used to define
task Job analysis information
Job Job Description is a list of tasks, duties, and
responsibilities Job Specification is a list of knowledge, skills, abilities, and other characteristics (KSAOs)
abilities, 8 Sample Job Analysis Information
Sample O*NET OnLine: http://online.onetcenter.org/
O*NET Online database were students, job seekers and
workforce, business, and human resource
professionals can: find occupations to explore,
search for occupations that use designated skills,
view occupation summaries and details
view 9 Exercise
Exercise Please think about the types of the
task performance and the air traffic controllers’
task Air Plane Crash in Hudson River
Air A commuter airliner crash landed in the Hudson river
near Manhattan, NY
Outcome: http://www.youtube.com/watch?v=IC7gBV_jUR0 10 Citizenship Behavior
Citizenship Voluntary employee activities that may or
may not be rewarded but that contribute to
the organization’s effectiveness Interpersonal Helping, courtesy, sportsmanship Organizational Voice, civic virtue, boosterism 11 Types of Citizenship Behaviors 12 Interpersonal Citizenship Behavior
Interpersonal Behaviors that benefit coworkers and colleagues and
involve assisting, supporting, and developing other
organizational members in a way that goes beyond
normal job expectations.
normal Helping involves assisting coworkers who have heavy
Courtesy refers to keeping coworkers informed about
matters that are relevant to them.
Sportsmanship involves maintaining a good attitude with
coworkers, even when they’ve done something annoying.
13 Organizational Citizenship Behaviors
Organizational Behaviors that benefit the larger organization by
supporting and defending the company, working to
improve its operations, and being especially loyal to
it. Voice involves speaking up and offering constructive
suggestions for change.
Civic virtue requires participating in the company’s
operations at a deeper-than-normal level.
Boosterism means representing the organization in a
positive way when out in public, away from the office, and
away from work.
away 14 Example question
Example James is always reading and keeping up with organizational announcements
and news that affects his company. James is demonstrating which type of
D. Civic virtue
E. Boosterism Elizabeth seems like a cheerleader for Purdue as she represents the
organization in a positive way when she's away from work. Elizabeth could be
viewed as demonstrating which type of citizenship behavior?
D. Civic virtue
Voice Speaking up for changes
Positive: constructive and beneficial for
enhancing organizations’ functioning
enhancing Negative: challenge to status quo Who should, or shouldn’t, be actively
engaged in this OCB?
engaged 16 Research
Research 343 dyads of supervisors and
Subordinates reported their own voice Supervisors evaluated subordinates’ OCB Also, they reported preconceptions of
subordinate’s motivation level and competency level 17 Findings
Findings 18 Findings
Findings 19 Findings
Findings 20 Types of Counterproductive
Behaviors 21 Counterproductive Behaviors
Counterproductive Counterproductive behaviors are employee
behaviors that intentionally hinder organizational
goal Property deviance refers to behaviors that harm the
organization’s assets and possessions.
Production deviance is also directed against the
organization but focuses specifically on reducing the
efficiency of work output.
Political deviance refers to behaviors that intentionally
disadvantage other individuals rather than the larger
Personal aggression refers to hostile verbal and physical
actions directed toward other employees.
22 Property Deviance
Property Sabotage represents the purposeful destruction of
physical equipment, organizational processes, or
company Theft represents another form of property deviance
and can be just as expensive as sabotage (if not
more). Costs organizations approximately $14.6 billion per year 23 Production Deviance
Production Wasting resources is the most common form
of production deviance
Use too much materials for tasks Work too slowly / Have too many breaks Substance abuse refers to abusing drugs or
alcohol while on the job or shortly before
coming to work
coming 24 Political Deviance
Political Gossiping is having casual conversations
about other people in which the facts are not
confirmed as true.
confirmed Undermines morale Incivility represents communication that is
rude, impolite, discourteous,
lacking in good manners.
lacking 25 Personal Aggression
Personal Harassment occurs when employees are
subjected to unwanted physical contact or
verbal remarks from a colleague.
Abuse occurs when an employee is assaulted
or endangered in such a way that physical and
psychological injuries may occur.
psychological 26 Example Question
Example Which of these behaviors are considered to be production deviance?
A. Wasting resources and substance abuse
B. Sabotage and theft
C. Gossiping and incivility
D. Harassment and abuse
E. Interpersonal and organizational Behaviors that focus specifically on reducing the efficiency of work output are
A. Political deviance
B. Property deviance
C. Personal aggression
D. Personal assertion
E. Production deviance 27 What Does It Mean to Be a Good
Performer? Good at the job that falls within job
Engages in citizenship behaviors
at both coworkers and the larger organization.
Refrains from engaging in the
counterproductive behaviors that can so badly
damage the climate of an organization.
damage 28 Hancock
http://www.youtube.com/watch?v=pndUOvkiy2A& Is Hancock a good performer or a poor
Discuss with your group members and
summarize your discussion in a 1-page paper.
Submit with group # and participating group
members. 29 ...
View Full Document
This note was uploaded on 03/03/2012 for the course OBHR 330 taught by Professor Ericalanthony during the Fall '08 term at Purdue.
- Fall '08