ch 7 trust, justice, ethics

ch 7 trust, justice, ethics - Ch 7 Tr us t Jus t i c e&...

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Unformatted text preview: Ch 7. Tr us t , Jus t i c e , & Et hi c s Et 1 Tr us t Tr Tr us t i s de f i ne d a s t he wi l l i ngne s s t o b e vul ne r a b l e t o t he ot he r p a r t y b a s e d on p os i t i ve e xp e c t a t i on s a b out t he ot he r p a r t y’ s a c t i ons a nd i nt e nt i ons . 2 How I m r t a nt I s Tr us t ? po How Tr us t he l p s s a vi ng c o s t s a nd Tr i nc r e a s e s e f f i c i e n c y “ Tr us t me ” i n 2 4 ht t p: / / www. you t ub e . c om/ wa t c h? v =Thu8oI 3 Fac t or s Fac t hat I nf l ue nc e Tr us t Le ve l s Le 4 Type s of Tr us t Ove r Ti m e Type Tr us t Tr Di s po s i t i on- ba s e d t r us t me a ns t ha t your p e r s ona l i t y t r a i t s i nc l ude a ge ne r a l p r op e ns i t y t o t r us t t he ot he r p a r t y. Co gni t i o n- b as e d t r us t me a ns t ha t t r us t i s r oot e d i n a r a t i ona l a s s e s s me nt of t he ot he r p a r t y’ s t r us t wor t hi ne s s . Af f e c t - b as e d t r us t me a ns t ha t i t d e p e nds on f e e l i ngs t owa r d t he 6 Di s pos i t i on- Bas e d Tr us t Di Ha s l e s s t o do wi t h t he t r us t e e Ha a nd mor e t o do wi t h t he t r us t or . S ome t r u s t o r s a r e hi gh i n t r us t Some pr ope ns i t y — ge ne r a l e xpe c t a t i on a pr t ha t t he wor ds , pr omi s e s , a nd s t a t e me nt s of i ndi vi dua l s a nd g r o ups c a n b e r e l i e d upon. S h a p e d f r om b ot h ge n e t i c s a n d Sh e n vi r on me n t Tr us t pr o pe n s i t y l e ve l s a r e Tr a c t ua l l y r e l a t i ve l y 7 Tr us t Pr ope ns i t i e s by Nat i on Nat 8 Cog ni t i on- Bas e d Tr us t Cog Our t r us t b e gi n s t o b e b a s e d on Our c ogni t i o ns we ‘ ve d e ve l op e d a b out t he a ut hor i t y, a s op p os e d t o o ur own p e r s ona l i t y or di s p os i t i on . Tr us t wor t hi ne s s i s d e f i ne d a s t he c ha r a c t e r i s t i c s or a t t r i but e s of a t r us t e e t ha t i ns pi r e t r us t . Dr i ve n by t he a ut hor i t y’ s “ t r a c k Dr r e c or d . ” 9 Cog ni t i on- Bas e d Tr us t Cog Abi l i t y i s de f i n e d a s t h e s ki l l s , c omp e t e n c i e s , a n d a r e a s of e xp e r t i s e t h a t e n a b l e a n a ut h or i t y t o b e s uc c e s s f ul i n s ome s p e c i f i c a r e a . Be ne v ol e nc e i s de f i n e d a s t h e b e l i e f t h a t t h e a ut h or i t y wa n t s t o do good f or t h e t r us t or , a p a r t f r om a n y s e l f i s h or p r of i t - c e n t e r e d mot i ve s . Do c t o r , l a wye r M n t o r - pr o t é g é e I nt e gr i t y i s de f i n e d a s t h e p e r c e p t i on t ha t t he a ut h or i t y a dh e r e s t o a s e t of va l ue s a n d p r i n c i p l e s t ha t t he t r us t or f i n ds a c c e p t a b l e . “ W l k t h e t a l k” a 10 Af f e c t - Bas e d Tr us t Af Of t e n mor e e mot i ona l t ha n r a t i ona l . W t r us t be c a us e we ha ve f e e l i ngs e f or t he pe r s on i n que s t i on; we r e a l l y l i ke t he m a nd ha ve a f ondne s s f or t he m. Af f e c t - ba s e d t r us t s ome t i me s a c t s a s Af a s uppl e me nt t o t he t ype s of t r us t di s c us s e d pr e vi ous l y. An e mot i ona l bond de ve l ops , a nd our An f e e l i ng f or t he t r us t e e f ur t he r i nc r e a s e our wi l l i ngne s s t o a c c e pt 1 1 W hat Happe ns wi t hout Tr us t ? Tr Ki s s Ai r por t Ha s s l e s Goodbye ? ht t p: / / www. you t ub e . c om/ wa t c h? v =I Z2c Br Ge r m n Gr oc e r y Cha i n Li dl S pi e s Ge a Li on Em oye e s pl on ht t p: / / www. yout ube . c om wat c h?v=Kc 2hyx / 12 Ef f e c t s of Tr us t on Pe r f or m anc e and Com i t m nt m e Pe 13 Or ga ni z at i onal Jus t i c e Or 14 Di s t r i but i ve Jus t i c e Di Di s t r i but i v e j us t i c e r e f l e c t s t he p e r c e i ve d f a i r ne s s o f de c i s i on- ma ki ng out c ome s . de Emp l oye e s ga uge di s t r i b ut i ve j us t i c e b y Emp a s ki n g wh e t h e r de c i s i on out c ome s , s uc h a s p a y, r e wa r ds , e va l ua t i on s , p r omot i on s , a n d wor k a s s i gn me n t s , ar e a l l oc a t e d us i n g p r op e r n or ms . Pr oc e dur al j us t i c e r e f l e c t s t he p e r c e i ve d f a i r ne s s o f d e c i s i on- ma ki ng pr oc e s s e s . F os t e r e d wh e n a ut h or i t i e s a dh e r e t o Fos r ul e s of f a i r p r oc e s s . 15 Pr oc e dur al Jus t i c e Pr Voi c e c onc e r n s gi vi ng e mpl oye e s a c ha nc e t o e xpr e s s t he i r opi ni ons a nd v i e ws dur i ng t he c our s e of de c i s i on ma ki ng. de I mp r ove s e mp l oye e s r e a c t i on s t o de c i s i on s . de Cor r e c t abi l i t y p r ov i de s e mpl oye e s wi t h a c ha nc e t o r e que s t a n a ppe a l whe n a pr oc e dur e s e e ms t o ha ve wor k e d i ne f f e c t i ve l y Cons i s t e nc y , bi as s uppr e s s i on , bi r e pr e s e nt at i v e ne s s , a nd ac c ur ac y ac r ul e s he l p e ns u r e t ha t p r oc e dur e s a r e ne ut r a l a nd o bj e c t i ve , a s oppos e d t o 16 Pr oc e dur al Jus t i c e Pr Doe s pr oc e dur al j us t i c e r e al l y mat t e r Doe — d on’ t pe opl e j us t c ar e about t he don’ out c ome s t hat t he y r e c e i v e ? o ut Di s t r i but i ve j u s t i c e a nd pr oc e dur a l Di j us t i c e c ombi ne t o i nf l ue nc e e mpl oye e r e a c t i ons . W n di s t r i b ut i ve j us t i c e i s l ow, he p r oc e dur a l j us t i c e be c ome s e nor mous l y i mp or t a nt . The n, di s t r i b ut i ve j us t i c e i s a The 17 Com ne d Ef f e c t s of bi Di s t r i but i ve and Pr oc e dur al Jus t i c e a nd 18 I nt e r pe r s onal Jus t i c e I nt e r pe r s onal j us t i c e r e f l e c t s t he pe r c e i ve d f a i r ne s s of t he t r e a t me nt r e c e i ve d b y e mp l oy e e s f r om a ut hor i t i e s . I nt e r pe r s ona l j us t i c e i s f o s t e r e d whe n a u t hor i t i e s a dhe r e t o t wo pa r t i c u l a r r ul e s . Re s pe c t r ul e p e r t a i n s t o wh e t h e r a ut h or i t i e s t r e a t e mp l oye e s i n a di gn i f i e d a n d s i n c e r e ma n n e r . 1 9 di I nf or m i onal Jus t i c e at I nf or mat i onal j us t i c e r e f l e c t s t he p e r c e i ve d f a i r ne s s of t he c ommuni c a t i on p r ovi de d t o e mp l oye e s f r om a u t hor i t i e s . I nf or ma t i ona l j us t i c e i s f os t e r e d whe n a ut hor i t i e s a dhe r e t o t wo pa r t i c ul a r r ul e s . Th e j us t i f i c at i on r ul e ma n da t e s t h a t Th a ut h or i t i e s e xp l a i n de c i s i on - ma ki n g p r oc e dur e s a n d out c ome s i n 2a 0 The Ef f e c t s of The f t Dur i ng The Jus t i c e o n a Pay Cut 21 W M al i t y M t e r s ? hy or at TED: Ba r r y Sc hwa r t z ht t p: / / www. t e d . c o m/ t a l k s / b a r r y_ s c hwa r 22 ...
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