Unformatted text preview: Job Satisfaction 1 Job Satisfaction
Job Job satisfaction is a pleasurable emotional state
resulting from the appraisal of one’s job or job
It represents how you feel about your job and what
you think about your job.
think about 49 percent of Americans are satisfied with
jobs, down from 58 percent a decade ago.
jobs, 2 Effects of Job Satisfaction on
Performance and Commitment
Performance 3 Why Are Some Employees
More Satisfied than Others?
At a general level, employees are
satisfied when their job provides the
things that they value. Values are those things that people
consciously or subconsciously
seek or attain.
seek 4 Value-Percept Theory
Value-Percept Value-percept theory argues that job satisfaction
depends on whether you perceive that your job
supplies the things that you value.
People evaluate job satisfaction according to specific
“facets” of the job.
Dissatisfaction = (Vwant - Vhave) X (Vimportance) Vwant reflects how much of a value an employee wants
Vhave indicates how much of that value the job supplies
Viimportance reflects how important the value is to the
employee 5 6 DOES PAY SATISFY
(ACROSS 90 s 80 cret
arie Prof/Tech Se Job satisfaction (%100) 100 Nurses 70 Temps ManagersLawyers
Faculty 60 Executives 50
0 50 100 150 Salary x $1,000 200 250 Correlations Between Satisfaction
Facets and Overall Job Satisfaction
Facets 8 Value-Percept Theory, Cont’d
Value-Percept Pay satisfaction refers to employees’ feelings about
their pay, including whether it is as much as they
deserve, secure, and adequate for both normal
expenses and luxury items.
Promotion satisfaction refers to employees’ feelings
about the company’s promotion policies and their
execution, including whether promotions are
frequent, fair, and based on ability.
frequent, 9 Value-Percept Theory, Cont’d
Value-Percept Supervision satisfaction reflects employees’ feelings
about their boss, including whether the boss is
competent, polite, and a good communicator.
competent, “Can they help me attain the things that I value?”
“Are they generally likable?” Coworker satisfaction refers to employees’ feelings
about their fellow employees, including whether
coworkers are smart, responsible, helpful, fun, and
interesting as opposed to lazy, gossipy, unpleasant,
and “Can they help me do my job?”
“Do I enjoy being around them?”
10 Value-Percept Theory, Cont’d
Value-Percept Satisfaction with the work itself reflects employees’
feelings about their actual work tasks, including
whether those tasks are challenging, interesting,
respected, and make use of key skills rather than
being dull, repetitive, and uncomfortable.
being 11 Job Characteristics Theory
Job 12 Critical Psychological States
Critical Meaningfulness of work reflects the degree to which
work tasks are viewed as something that “counts”
in the employee’s system of philosophies and
Responsibility for outcomes captures the
to which employees feel that they are key drivers of
the quality of the unit’s work.
Knowledge of results reflects the extent to which
employees know how well they are doing.
employees 13 Job Characteristics Theory, Cont’d
Job Variety is the degree to which the job requires a
number of different activities that involve a number
of different skills and talents.
Identity is the degree to which the job requires
completing a whole, identifiable, piece of work from
beginning to end with a visible outcome.
Significance is the degree to which the job has a
substantial impact on the lives of other people.
substantial 14 Job Characteristics Theory, Cont’d
Job Autonomy is the degree to which the job provides
freedom, independence, and discretion to the
individual performing the work.
Feedback is the degree to which carrying out the
activities required by the job provides the worker
with clear information about how well he or she is
performing. 15 Job Characteristics Theory, Cont’d
Job Knowledge and skill
Growth need strength Captures whether employees have strong needs for
personal accomplishment or developing themselves beyond
where they currently are
where Both of these increase the strength of the relationships
within the model
within 16 Growth Need Strength to Moderate
Job Characteristic Effects
Job 17 Video Case
What factors satisfy employees in Patagonia? How does Patagonia foster organizational commitment?
How Answer in consideration of the satisfaction model & the
integrative model of OB
integrative Take-home assignment Please discuss with group members
Submit a 1-page single-spaced paper in class on your exam
date (September 15th)
date Group # & names of participating members
18 Exam 1
Exam 1-hour, closed-book exam
60-70 multiple-choice questions
From the lectures, textbooks, handouts,
assignments, Possibly a few short-answer questions Bring students ID card By Sunday, I will email the specific
textbook pages you are required to read
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- Fall '08