ch18

Psychology in Action

Info iconThis preview shows pages 1–5. Sign up to view the full content.

View Full Document Right Arrow Icon
T EXT E NRICHMENT Page Chapter Outline 544 Learning Objectives 545 Chapter Summary/Lecture Organizer 546 Teaching Resources 548 Key Terms 549 Instructor’s Resource Guide Chapter 18         Page  31 CHAPTER 18 PSYCHOLOGY AT WORK IN THE GLOBAL ECONOMY
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
O utline Communication The Nature of Communication Nonverbal Communication Gender and Cultural Diversity Male/Female Differences in Communication Psychology at Work Improving Communication Persuasion Elements of Persuasion Routes to Persuasion Conflict Identifying Conflict Gender and Cultural Diversity What Happens to Business When Cultures Clash? Causes of Conflict Psychology at Work Five Approaches to Conflict Resolution Critical Thinking/Active Learning Are You Assertive? Instructor’s Resource Guide Chapter 18         Page  32
Background image of page 2
  L earning O bjectives Upon completion of CHAPTER 8, the student will be able to: 18.1 Define communication and identify its major elements. (p. 612) 18.2 Describe the key functions of communication. (p. 615) 18.3 Why is nonverbal communication so important? (p. 616) 18.4 Describe the research findings regarding male/female differences in communication. (p. 619) 18.5 How can we improve our communication skills? (p. 621) 18.6 Define persuasion, and describe its four major elements. (p. 625) 18.7 Compare and contrast the central and peripheral routes to persuasion. (p. 629) 18.8 Define conflict, and distinguish between dysfunctional and functional conflict. (p. 632) 18.9 What causes “culture clashes,” and how can they be prevented? (p. 632) 18.10 Identify the three forms of intrapersonal conflict and the two forms of interpersonal conflict. (p. 634) 18.11 Identify the most common causes of conflict. (p. 635) 18.12 List five possible approaches to conflict resolution. (p. 637) 18.13 Compare and contrast passive, aggressive, and assertive behaviors. (p. 638) C hapter S ummary/ L ecture O rganizer Instructor’s Resource Guide Chapter 18         Page  33
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Introductory Vignette--The chapter begins with three vignettes of Americans working in other countries and cultures and each faced with challenges in communication.
Background image of page 4
Image of page 5
This is the end of the preview. Sign up to access the rest of the document.

This document was uploaded on 03/01/2012.

Page1 / 7

ch18 - CHAPTER 18 PSYCHOLOGY AT WORK IN THE GLOBAL ECONOMY...

This preview shows document pages 1 - 5. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online