61140070-Summer-2011-MGT-3013-Quiz-4-Chapters-10-11-12 - 副本

61140070-Summer-2011-MGT-3013-Quiz-4-Chapters-10-11-12 - 副本

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Spring 2011 MGT 3013: Multiple Choice Identify the choice that best completes the statement or answers the question. ____ 1. Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be a. cordial. b. rightsized. c. ambidextrous. d. compliant. e. intra-focused. ____ 2. The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called a. a search initiative. b. creativity. c. an ideal champion. d. a great idea. e. strategic analysis. ____ 3. Which of the following is NOT a characteristic of a creative individual? a. Conceptual theory b. Undisciplined exploration c. Persistence and focused approach d. Authorization and dependent e. all of these are characteristic of a creative individual ____ 4. Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are a. freezing, changing, and intervention. b. unfreezing, change agent, and freezing. c. unfreezing, changing, and refreezing. d. intervention, refreezing, and change agent. e. none of these. ____ 5. Which of the following creates a sense of urgency so that others in the organization will recognize and understand the need for change? a. A critical incident b. A performance gap c. An environmental factor d. A behavioral occurrence e. An OT analysis ____ 6. What is force field analysis? a. The analysis of the forces that drive customers to a certain organization b. The analysis of the forces that drive the organization of a company c. The process of determining which forces drive and which resist a proposed change d. The process by which an organization forces changes to occur e. none of these ____ 7. Which approach to change implementation should be used when a crisis exists?
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a. Education
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This note was uploaded on 03/07/2012 for the course ECON 3014 taught by Professor Michaelshaw during the Spring '11 term at HKU.

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61140070-Summer-2011-MGT-3013-Quiz-4-Chapters-10-11-12 - 副本

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