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58701229-Chapter-2 - Management Information Systems...

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Management Information Systems: Managing the Digital Firm, 11e (Laudon/Laudon) Chapter 2 Global E-Business: How Businesses Use Information Systems True/False 1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information. (True) 4) Transaction processing systems are most commonly used by the senior management level of an organization. (False) 5) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business. (True) 6) A hotel reservation system is a typical example of a management information system. (False) 9) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems. (True) 11) Most MISs use sophisticated mathematical models or statistical techniques. (False) 13) Decision-support systems use internal information as well as information from external sources.
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