This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: Customer Value Perspective Customer Objective Type Measures Targets Market share Percentage of key customers within target market Contract with 75% of all customers within target market area. Internal Operations Perspective Internal Objective Type Measures Targets Innovation New product introductions versus competitors 6 new products will be introduced this year, compared to 2-3 from primary competitor. Learning and Growth Perspective Learning Objective Type Measures Targets Employee satisfaction Access to information Ensuring that employees know where to find and how to access information critical to their jobs....
View Full Document
- Spring '12
- Revenue, quality products, Neil Armstrong, Objective type