MiniCase Report Example

MiniCase Report - LAPTOP SPECIALIST HIRING AND TRAINING PROGRAM An Engineering Report Submitted to Phoenix Computer Company by Charles H Reilly

Info iconThis preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
LAPTOP SPECIALIST HIRING AND TRAINING PROGRAM An Engineering Report Submitted to Phoenix Computer Company by Charles H. Reilly, Ph.D., CMSP Department of Industrial Engineering and Management Systems University of Central Florida P.O. Box 162450 Orlando, Florida 32816-2450 407-823-5306 October 12, 2004
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
EXECUTIVE SUMMARY This report presents a recommendation for a hiring and training schedule that would allow Phoenix Computer Company to build its laptop technical support staff from 0 to 100 people over a 5-month period from May to September. In order to find a hiring and training schedule that would result in the least incremental training and salary costs, a linear programming model is formulated and solved. Members of the laptop support staff can come from either of two sources. One source is new employees who would be trained for 3 months each. The other source is current employees who could be transferred and replaced. The training for transferring employees would last 2 months. The recommended solution is summarized in the following table: Month New Employees Current Employees February 10 n/a March 10 15 April 5 20 May 20 0 June 5 5 July n/a 10 Total 50 50 The incremental training and salary costs associated with this recommended schedule are $1,193,750. The monthly salary cost for the laptop technical support staff, beginning in September, would be $225,000. 1
Background image of page 2
PROBLEM DESCRIPTION Phoenix Computer Company plans to introduce a new line of laptop computers. To meet the needs of laptop customers, Phoenix wishes to have a technical support staff of 20 people for the laptop line in place by May. The staff will grow to 100 by September and remain at that level for the foreseeable future. Phoenix has two possible sources of laptop support specialists: new employees and current employees (who would have to be replaced by new employees). Training for new employees would last for 3 months, while training for current (i.e., transferred) employees would be only two months long. Phoenix is interested in a hiring and training schedule that will ensure that the desired numbers of trained laptop specialists are available to meet a monthly growth plan. The final plan should minimize the total of training and incremental salary costs. Restrictions on the numbers of people starting training in any month and the numbers of current employees that are transferred to the laptop support staff each month are to be enforced. BACKGROUND
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/06/2012 for the course BIOL 2107 taught by Professor J.louten during the Spring '10 term at SPSU.

Page1 / 10

MiniCase Report - LAPTOP SPECIALIST HIRING AND TRAINING PROGRAM An Engineering Report Submitted to Phoenix Computer Company by Charles H Reilly

This preview shows document pages 1 - 4. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online