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THE SEVEN Cs OF EFFECTIVE COMMUNICATION

THE SEVEN Cs OF EFFECTIVE COMMUNICATION - THE SEVEN Cs OF...

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THE SEVEN Cs OF EFFECTIVE COMMUNICATION COMPLETENESS A) Provide All Necessary Information – remember the five W’s : Who? What? When? Where? Why? b) Answer All Questions Asked – stated Questions from the Questioner, Implied Questions from the Questioner. c) Give Some Extra Information, when Desirable.
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THE SEVEN Cs OF EFFECTIVE COMMUNICATION CONCISENESS a) Eliminate Wordy Expressions – use one word in place of two, Read out loud to “Listen” for wordiness. b) Include Only Relevant Material – omit outdated trite expressions. c) Avoid Unnecessary Repetition – Does the same word or idea appear too often?
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THE SEVEN Cs OF EFFECTIVE COMMUNICATION CONSIDERATION a) Focus on “You” Rather Instead of “I” or “We” – see your material from the readers’ point of view. b) Show Audience Benefit or Interest in the Receiver – readers like to see benefits they should be the prominent part of the message. c) Emphasize Positive, Pleasant Facts
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THE SEVEN Cs OF EFFECTIVE COMMUNICATION CONCRETENESS a) Use Specific Facts and Figures
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