MJ12e-TB-ch01

Human Resource Management (Available Titles Coursemate)

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Chapter 1—Changing Nature of Human Resource Management MULTIPLE CHOICE 1. Human resource management is a. supervising, monitoring, controlling, and disciplining employees in order to achieve organizational goals. b. the designing of organizational systems to ensure that human talent is used effectively to accomplish organizational goals. c. the use and coordination of human capital to ensure the profitability and survival of the organization. d. the design of the organization and its systems in order to achieve the goals of the organization. ANS: B PTS: 1 DIF: Easy REF: p. 4 OBJ: 1 NAT: AACSB Reflective Thinking LOC: HRM TOP: Definitional 2. HR metrics must be linked to a. statistical analyses. b. industry outcomes. c. business performance. d. employee satisfaction. ANS: C PTS: 1 DIF: Easy REF: p. 4 OBJ: 1 NAT: AACSB Reflective Thinking LOC: Creation of Value TOP: Conceptual 3. All of the following are types of organizational assets EXCEPT a. social. b. human. c. financial. d. intangible. ANS: A PTS: 1 DIF: Easy REF: p. 4 OBJ: 1 NAT: AACSB Reflective Thinking LOC: Creation of Value TOP: Conceptual 4. Which of the following statements is TRUE? a. Because of the higher quality of Western European education, the return on human capital for European firms is higher than the return on human capital for U.S. firms. b. Companies that spend more than 60% of total operating costs on employee costs have poor returns on investment in their human capital. c. U.S. firms spend nearly twice as much as European firms on employee salaries and benefits, but U.S. firms experience higher levels of return on investment for their human capital. d. Human capital is the collective value of capabilities, knowledge, skills, life experiences and motivation of an organizational workforce. Being intangible, it is difficult to measure the effect of human capital on shareholder value. ANS: C PTS: 1 DIF: Moderate REF: p. 5 OBJ: 1 NAT: AACSB Reflective Thinking LOC: Creation of Value TOP: Conceptual
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5. In a university, the assets that allow all the other assets of the school to be used to offer educational services to its students are the university’s a. financial endowment and income. b. physical plant such as libraries, laboratories and technological learning facilities. c. administrators, professors, and other employees. d. intangible assets such as its unique operating processes and specialized research capabilities. ANS: C PTS: 1 DIF: Moderate REF: p. 5 OBJ: 1 NAT: AACSB Analytic LOC: Creation of Value TOP: Application 6. The Chief Financial Officer of McGill Tubing wants to learn the contribution of McGill’s workforce toward creating value for shareholders. An analysis which would provide this information is the calculation of a. the human capital revenue stream. b.
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MJ12e-TB-ch01 - Chapter 1Changing Nature of Human Resource...

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