Becoming the Customer-32

Becoming the Customer-32 - I1MBAS12 Individual Assignment 1...

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I1MBAS12 Individual Assignment 1 Essence of My Customer As a Program Manager, I conducted a strategic conversation with a Boeing Program Manager with whom I have worked in the past. She has worked for Boeing for over ten years in varying capacities. With a Masters in Aeronautical Engineering, she actually started with the company as an Expediter in the Purchasing department. After two years in that role, she was transferred to the Quality department where she worked for nearly five years. During her time in that department, she ended up marrying a Software Engineering Consultant whose work required him to travel extensively. Soon after they married, they had their first child and decided it was either time for her to cut back on work hours or find a more flexible schedule. Eventually, she was able to transfer to her current position as a Program Manager, which allows her to work from home four days a week. Although the new position required a move from Washington to Alabama, her husband’s flexible career allowed them to relocate their family with minimal stress and aggravation. Ultimately, she feels it was the perfect move because now she can spend the quality time she desires with her daughter while still maintaining her career and a second income for her family. Her primary responsibilities with Boeing as a Program Manager are to act as the interface between Boeing’s senior management and the program team, and to serve as the liaison between Boeing and third party suppliers.
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This note was uploaded on 03/07/2012 for the course MAR 6930 taught by Professor Gordon during the Fall '08 term at University of Florida.

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Becoming the Customer-32 - I1MBAS12 Individual Assignment 1...

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