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Unformatted text preview: a) Build a ProModel model to estimate the expected number of lost calls per day. Submit a text description of your model. Describe in two or three sentences of plain English how you modeled the patience behavior of the customers. (The customers who are still in the queue at 6:00 pm are also counted as lost.) b) Run your simulation model for 30 days and report a confidence interval for the expected number of lost calls per day. (Hint: This question requires some creativity. Your simulation model may not exactly model what physically happens in the real system, but it may still correctly estimate the performance measures of interest.)...
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This note was uploaded on 03/08/2012 for the course ORIE 4580 at Cornell University (Engineering School).
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