14-Focus groups - Confirmation Letter Follow-up Call...

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Focus Group Interviews Definition Purposes Recruiting Respondents Conducting Focus Groups Moderator’s Role Client’s Role Advantages Disadvantages
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Definition Qualitative vs. Quantitative Explore vs. Generalize Small Sample vs. Large Sample
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Purpose Precede a Telephone/Mail Survey Follow a Telephone/Mail Survey Investigate Membership Services Reposition Existing Services Develop/Evaluate Promotional  Themes
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Recruiting Respondents Sample Characteristics Sampling Process “Interviewing” Technique Conduct Calls/Visits Presentation
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Unformatted text preview: Confirmation Letter Follow-up Call Logistics Incentives Conducting Focus Groups Group Size Group Organization Setting/Facility Refreshments/Hostess Moderators Role Topic Knowledge Skills Group Dynamics Kind/Firm Naivete Communication Clients Role Developing Script Observe Session Debriefing Discuss Report View Tapes Advantages Exploratory Synergistic Spontaneous Observation Emotion vs. Cognitive Disadvantages Central Location Time Not Representative Expensive Moderator Dependent...
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This note was uploaded on 03/19/2012 for the course MAR 3023 taught by Professor Philipdowns during the Fall '12 term at Florida State College.

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14-Focus groups - Confirmation Letter Follow-up Call...

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