Education & Empathy : 5 of 6 (83.3%)
During the patient interview, there are a number of opportunities to provide patient education and
empathy. The opportunities listed below are those identified by nursing experts to be of particular
importance to this patient. A
Model Statement
is provided as an example of an appropriate
response to each opportunity.
Opportunities marked as
Not Encountered
are opportunities that were not elicited in the
interview
Opportunities marked as
Not Followed Up
are missed opportunities that were present in the
interview, but where no statements were made
Opportunities marked as
Followed Up
were followed up by students, and include the dialogue
between student and patient
1 Symptoms
Followed Up
Description:
Mr. Foster describes the symptoms that
have been bothering him.
What brings you into the clinic today
Question
12:43 PM
EDT
I have been having some troubling chest pain in my
chest now and then for the past month.
I'm sorry to hear that you've been having chest pain
Empathize
12:44 PM
EDT
Thanks. I appreciate that.
When did the chest pain start
Question
12:44 PM
EDT
I first noticed it earlier this month. I thought it might
just be heartburn and it passed after a couple of
minutes.
Do you feel this chest pain
Question
12:44 PM
EDT
Well, it feels more like tightness than sharp pain.
Do you feel chest tightness
Question
12:44 PM
EDT
No, not right now, but when I do it's tight and
uncomfortable. I've experienced it three times this
month.
How often do you feel the chest tightness (Clarified to:How often do you have chest pain?)Question12:45 PMEDT
What would you rank the pain of your chest tightness on a scale of 0 to 10Question
12:45 PM
EDT
I'd say maybe a . . . 5? It's just really uncomfortable . . .
like there's nothing I can do about it. Right now it's like
a zero though.
That's good to hear that you're not having the chest
pain right now
Empathize
12:45 PM
EDT
Thanks. I appreciate that.
Glad you came into the office anytime you have chest
pain you should have it checked out by a provider
Educate
12:45 PM
EDT
Good to know. Thank you.
Make your chest pain worse
Question
12:46 PM
EDT
Well, the pain seems to start when I'm doing something
physical . . . the first time it happened while I was
doing yard work, and the second time . . . I had to take
the stairs at work because the elevator broke. Both
times it got better if I took a break or sat down to rest.
Does anything make the chest pain better
Question
12:46 PM
EDT
I'm not sure. I think lying still seems to help a little.
Have you ever experienced chest pain prior to the last
month (Clarified to: Have you had chest pain before?)
Question
12:47 PM
EDT
