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Unformatted text preview: MGMT302 / Ch.8 Quiz / Communication ____ 1. The evoking of a shared or common meaning in another person is called: a. interpersonal communication b. communication c. a response pattern d. the message ____ 2. As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work. Which of the following would be the best way to send your message? a. e-mail b. posted memo on a bulletin board c. a telephone call d. written memo followed by a face-to-face meeting ____ 3. If one of your employees was in the early stages of expressing thoughts and feelings about a problem, espe- cially when there may be some associated anxiety or discomfort, it would be most appropriate for you to: a. paraphrase the expressed thoughts and feel- ings b. clarify implicit thoughts and feelings c. reflect core feelings d. make affirming contact ____ 4. Which of the following statements is incorrect concerning reflective listening? a. Reflective listening emphasizes personal ele- ments of the communication process. b. Reflective listening is particularly helpful in problem-solving situations. c. Reflective listening emphasizes more strongly the role of the communicator. d. The listener's emphasis should be on respond- ing to the communicator, not leading the com- municator. ____ 5. All of the following are included in reflective listening except : a. affirming contact b. clarifying the implicit c. silence d. criticism ____ 6. As a supervisor in an emergency situation, you should be: a. sensitive to employees' feelings b. an empathetic listener c. fully informative to employees d . directive and assertive ____ 7. In a study of managers' communication skills and performance,: a. higher performing managers' communication skills were no better than lower performing...
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This note was uploaded on 03/09/2012 for the course MGMT 302 taught by Professor Greene during the Spring '09 term at CSU San Bernardino.
- Spring '09