Ch.13 Quiz - MGMT302 / Ch.13 Quiz / Conflict &...

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b 1. Estimates show that managers spend what percent of their time dealing with conflict? a. 11% b. 21% c. 31% d. 41% c 2. You are supervising two work crews that work in adjacent departments performing nearly the same task. You de- cide to create a competitive situation between them as a means of increasing productivity and performance. Hope- fully, you realize that: a. friendly competition does not have to be su- pervised b. this situation can only be positive c. conflict may emerge and hostile and aggress- ive behaviors may be disruptive d. functional conflict creates a negative climate d 3. Two departments in a university are engaged in a conflict because one had its budget cut. This is an example of conflict based on: a. jurisdictional ambiguity b. interdependence c. authority relationships d. common resources a 4. Which of the following is NOT a structural cause of conflict in organizations? a. skills and abilities b. interdependence c. status inconsistencies d. goal differences d 5. At a software company there is one person for databases, one for statistical packages, and another for expert sys- tems. The structural cause for conflict between these individuals is: a. sharing common resources b. status inconsistencies c. interdependence d. specialization c 6. When contrasting American and Japanese business cultures, Americans tend to __________, whereas the Japanese prefer __________. a.
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This note was uploaded on 03/09/2012 for the course MGMT 302 taught by Professor Greene during the Spring '09 term at CSU San Bernardino.

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Ch.13 Quiz - MGMT302 / Ch.13 Quiz / Conflict &...

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