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Unformatted text preview: Ch.8 Multiple Choice Identify the choice that best completes the statement or answers the question. ____ 1. The element of the communication model that contains the thoughts and feelings the communic- ator is attempting to elicit in the receiver is the: a. data b. feedback c. message d. information ____ 2. As a supervisor, you decide you need to communicate with several of your employees about be- low standard or unsatisfactory work. Which of the following would be the best way to send your message? a. e-mail b. posted memo on a bulletin board c. a telephone call d. written memo followed by a face-to-face meeting ____ 3. If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to: a. paraphrase the expressed thoughts and feel- ings b. clarify implicit thoughts and feelings c. reflect core feelings d. make affirming contact ____ 4. All of the following are included in reflective listening except : a. affirming contact b. clarifying the implicit c. silence d. criticism ____ 5. In a study of managers' communication skills and performance,: a. higher performing managers' communication skills were no better than lower performing managers b. higher performing managers are better and less apprehensive communicators than lower performing managers c. higher performing managers had significantly greater social cognitive abilities than lower performing managers d. female managers consistently outperformed male managers when communication skills were about the same ____ 6. A barrier to effective communication is: a. redundancy b. feedback c. status difference d. common language ____ 7. A main method to overcome physical separation as a barrier to communication is:...
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- Spring '09