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week+4 - Effective Complaints • 7 Steps • Collaboration...

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Week 4 GEN 200
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House-keeping  Assignments  Questions?
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Let’s Review  Why is APA format important?   What do you remember most about  it?  What did you discover from your  assignment?
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This Week’s Topics  Communication - Research Papers - Presentations Team Time
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Communication  What is communication? http://www.youtube.com/watch?v=sShMA85pv8M  Nonverbal Communication http://www.youtube.com/watch?v=VfDWQG47pAQ
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Listening Skills We have two ears and one mouth so that we can listen twice as much as we speak. Nonverbal Listening Verbal Listening
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Choosing to Speak Barriers Speaking up Emotions
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Conflict Resolution Focus on Content Focus on Process Cultural Differences
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Effective Complaints
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Unformatted text preview: Effective Complaints • 7 Steps • Collaboration • Cultural Differences Smart Cyberspace • Social Networks • Privacy • Netiquette Effective Writing • Phase 1 • Phase 2 • Phase 3 • Academic Integrity Public Speaking • Audience • Organization • Visuals • Practice http://www.youtube.com/watch?v=kjF4rKCR81o&feature=related http://www.toastmasters.org Wrapping it all up … Write down 3 things that you learned about communication? Team Time! Next week’s assignment Complete the Learning Team Charter located in the Learning Team Toolkit. That’s it for tonight! Questions? Concerns? One more...
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