ch13%20-%20Conflict%20-%20Notes

ch13%20-%20Conflict%20-%20Notes - 1 2 Group Identification...

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Group Identification and Intergroup Bias The identification with a particular group or class of people. People develop a more positive view of their own “in-group.” Self-esteem is a critical factor. Independence When individuals or subunits are mutually dependent on each other to accomplish their own goals When individuals or subunits are mutually dependent on each other to accomplish goals. It necessitates interaction and implies that each party has some power over the other. Interdependence does not always lead to conflict. Differences in Power, Status, and Culture Power : If dependence is not mutual, but one way. Status : Status differences provide little impetus for conflict when people of lower status are dependent on those of higher status. Culture : When two or more very different cultures develop in an organization, the clash in beliefs and values can result in overt conflict. Ambiguity Ambiguous goals, jurisdictions, or performance criteria can lead to conflict. Scarce resources Conflict often surfaces in the process of power jockeying. Limited budget money, secretarial support, or lab space can contribute to conflict. 3
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Relationship conflict concerns interpersonal tensions among individuals that have to do with their relationship per se Personality clashes are examples of relationship conflicts. Task conflict concerns disagreements about the nature of work to be done. Differences of opinion about goals or technical matters are examples of task conflict Differences of opinion about goals or technical matters are examples of task conflict. Process conflict
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ch13%20-%20Conflict%20-%20Notes - 1 2 Group Identification...

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