Chapter 10 - Communications(Chapter 10 Communication the...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Communications (Chapter 10) Communication: the process by which information is exchanged between a sender and a receiver * Model of Communication Process - Figure 10.1 Superior - Subordinate Relationships: Some Barriers Conflicting Role Demands: balancing task and social-emotional functions The Mum Effect: the tendency to avoid communicating unfavorable news to others The “Flow” of Communication: Downward - from higher to lower levels in organization hierarchy (i.e. from supervisors to subordinates). Examples: information about rules/policies, instructions concerning job, feedback concerning job performance. Upward: from lower to higher organization hierarchy (i.e. from subordinates to supervisors). Examples: routine information about lower-level operations, notifications about problems, complaints and suggestions, feedback about ways to improve processes. Lateral (horizontal): at the same level in the organization hierarchy (i.e. between employees of the same rank/ within the same department). Example: exchange of
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/12/2012 for the course TELFER ADM2336 taught by Professor Shaukat during the Winter '12 term at University of Ottawa.

Page1 / 3

Chapter 10 - Communications(Chapter 10 Communication the...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online