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Unformatted text preview: Wk5 D1 Communicating 1. Read Chapters 12, 13, and 14 in Organizational Behavior. 2. Read Leading with an Open Heart by Ronald A. Heifetz and Marty Linsky http://www.leadertoleader.org/knowledgecenter/journal.aspx?ArticleID=127 . 3. Read Practicing Servant-Leadership by Larry Spears http://www.leadertoleader.org/knowledgecenter/journal.aspx?ArticleID=51 . Discuss two of the following statements. a. Describe the perceptual process model of communication and the process, personal, physical, and semantic barriers to effective communication. b. Contrast the communication styles of assertiveness, aggressiveness, and non-assertiveness and discuss the primary sources of nonverbal communication. c . Review the Five Dominate Listening Styles(309-310) and 10 Keys to Effective Listening(311). d. Explain the information technology of Internet/Intranet/extranet, email, handheld devices, blogs, videoconferencing, group support systems, and the related use of teleworking....
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- Spring '11