hrm200_assignment1_group7 - HRM 200 Case Study"Hire Smarts...

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HRM 200: Case Study - “Hire Smarts” Page 1 of 3 Team 7: Abid Orujov 20396389 Vyvy Ta 20229611 Xiao Zhu 20327919 Assignment 1: Case Study - “Hire Smarts” Job Description : Position: Customer Support Technician Location: Waterloo, ON, Canada Division: Waterloo and some area Department: Operation Report to: vice-president operation manager, Information system and technology manager Date: As soon as possible Job summary: To provide service to the customer base at various site locations or service center. To conduct routine to moderately complex preventative maintenance, trouble-shooting procedures, removes and replaces defective parts, and installs new or replacement parts. In addition, prepare and work on for the formal document related software, hardware and information technology system. Position summary Set up hardware and software for the company, as require troubleshooting of existing machines and operation system. Addressing any day-to-day technical problem regarding website and telephone order from customer. Professionally using either SQL or VBA program to manage Database for the company. Professionally using FTP client and Web browser.
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This note was uploaded on 03/12/2012 for the course HRM 200 taught by Professor Katrina during the Winter '11 term at Waterloo.

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hrm200_assignment1_group7 - HRM 200 Case Study"Hire Smarts...

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