Chapter_12

Chapter_12 - Chapter 12 Communication The Communication...

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Chapter 12 Communication
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2 The Communication Process Communication Media Noise Noise Encoding Decoding
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3 Aspects of Nonverbal Communication 1. Hand and body gestures 2. Facial expressions and movements 3. Posture 4. Body placement 5. Voice quality 6. Clothing, dress, and appearance Note: All of the above can be ambiguous.
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4 Formal Communication Channels Organization chart shows formal paths Meetings of all sizes Web log initiated by the company RSS (really simple syndication) enhances formal communication Management by walking around (yet also informal channel)
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5 Informal Communication Channels Created from informal communication networks Leaders use informal networks to accomplish their goals Chance encounters between managers and employees enhance communication Rumors and gossip travel on grapevine
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6 Four Vehicles for Upward Communication Open-door policy (“Let’s talk.”) Town hall meetings (“Let’s work it out.”) Complaint program and hotlines. (“I’ve been harassed.”) Web logs and blogs (“Here’s my reaction to the downsizing.”)
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Chapter_12 - Chapter 12 Communication The Communication...

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