Chapter_16

Chapter_16 - Chapter 16 Managing Ineffective Performers...

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Chapter 16 Managing Ineffective Performers
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2 Factors Contributing to Ineffective Performance Employee Related Among them are (a) insufficient mental ability and education, (b) insufficient job knowledge, and (c) poor organizational citizenship behavior. Job Related Among them are (a) ergonomics problems, (b) poor industrial hygiene, and (c) “sick” building.
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3 Factors Contributing to Ineffective Performance, cont. Manager related Examples include (a) inadequate feedback, (b) inappropriate leadership style, and (c) bullying behavior. Organization related Examples include (a) culture that tolerates poor performance, (b) negative work group influences, and (c) rewards that encourage deviant behavior.
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The Control Model for Managing Ineffective Performance 1. Define performance standards (clearly state what is expected). 2. Detect deviation from acceptable performance (control measures and personal observation are useful). 3.
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Chapter_16 - Chapter 16 Managing Ineffective Performers...

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