azami_Chap_3_review - 1. PC support technician PC service...

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1. PC support technician PC service technician Bench service technician help-desk technician pc laptop repair technician 2. Bench Technician 3. Have a Positive and Helpful Attitude Be Customer Focused Be Credible Act Professionally Maintain Integrity & Honesty 4. Identify Yourself and your organization, Write down the customer's name and phone number Obtain a license or warranty number Have the caller describe the situation 5. call, apologize, let the customer know what happened, and reschedule. 6. Greet the customer in a friendly manner, use Mr. or Ms. and last names rather than first names when addressing the customer. 7. First have the customer power up the PC themselves, ask if they have a current back-up of their files, ask permission to remove cover. 8. Allow the customer enough time to be fully satisfied that all is working before you close the call. Does the printer work? Print a test page. Does the network connection work? can the customer log on to the network and access data on it? If you back up data before working on the problem and then restored the data from
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This note was uploaded on 03/15/2012 for the course CIS CIS120 taught by Professor Zales during the Spring '12 term at Harrisburg Area Community College.

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azami_Chap_3_review - 1. PC support technician PC service...

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