bozhan_tif_ch04 - Chapter 4 TRUE/FALSE Managing Quality 1....

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Chapter 4 Managing Quality TRUE/FALSE 1. Joseph Juran’s definition of quality as “fitness for use” is an example of the value perspective of quality. Answer: True Reference: Quality Defined Difficulty: Moderate Keywords: value, quality, Juran AACSB: Reflective Thinking 2. Appraisal costs can occur when a company has NOT produced any defective items. Answer: True Reference: Total Cost of Quality Difficulty: Easy Keywords: appraisal, cost, quality 3. Money spent training an employee how to do the job mistake free is an example of an appraisal cost. Answer: False Reference: Total Cost of Quality Difficulty: Moderate Keywords: prevention, cost, quality AACSB: Reflective Thinking 4. Total Quality Management is the management of an entire organization so that it excels in all quality dimensions that are important to customers. Answer: True Reference: Total Quality Management Difficulty: Easy Keywords: total, quality, management, TQM 5. Process owners are empowered employees that have the authority and responsibility for improving the organization’s business processes. Answer: True Reference: Total Quality Management Difficulty: Moderate Keywords: process owner, empowered, employee 6. Reductions in process variance result in higher process capability. Answer: True Reference: Statistical Quality Control Difficulty: Moderate Keywords: process, variance, capability, Cp AACSB: Analytic Skills
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Six sigma quality means that the difference between the upper and lower tolerance levels is six standard deviations wide. Answer: False Reference: Statistical Quality Control Difficulty: Moderate Keywords: process, standard deviation, capability, six sigma 8. If a contact lens has a scratch on it, the manufacturer classifies it as defective. This is an example of a continuous variable. Answer: False Reference: Statistical Quality Control Difficulty: Easy Keywords: defective, continuous, variable 9. The upper and lower limits of a control chart should be wider than the upper and lower tolerance limits. Answer: False Reference: Statistical Quality Control Difficulty: Moderate Keywords: tolerance, control, limits AACSB: Reflective Thinking, Analytic Skills 10. An R chart is used to track how much the individual observations within a sample vary. Answer: True Reference: Statistical Quality Control Difficulty: Easy Keywords: R chart, sample, vary 11. Producer’s risk rises as consumer’s risk falls. Answer: True Reference: Statistical Quality Control Difficulty: Moderate Keywords: producer’s risk, consumer’s risk AACSB: Reflective Thinking 12. With everything else held constant, a sampling plan with c=1 will have a lower producer’s risk than a sampling plan with c=2. Answer:
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This note was uploaded on 03/15/2012 for the course SUPPLY CHA 370 taught by Professor Favre during the Spring '12 term at N.C. State.

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bozhan_tif_ch04 - Chapter 4 TRUE/FALSE Managing Quality 1....

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