Exam-1-sample-for-Sum 10-with-key

Exam-1-sample-for-Sum 10-with-key - SAMPLE QUESTIONS...

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1 SAMPLE QUESTIONS REPRESENTATIVE OF THOSE TO BE USED IN EXAM 1 (9-16-11) Pages 2-10 are multiple choice questions. Pages 11 & 12 contain the multiple-choice answer key and numeric solutions. Pages 13 & 14 show a capacity and bottleneck analysis problem set similar to a combination of Kristen’s Cookies and the in-class simulation. The solution appears on page 15. Exam 1 will have a problem set similar to this one.
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2 1. Chapter 2 discusses order qualifiers and order winners. Which of the following best describes an order qualifier? a. something that the customer would not normally expect. b. a strength that sets a company apart from its competitors. c. a basic customer requirement from the goods and services purchased. d. something that a company can do to distinguish itself. e. providing the customer with a customized purchase history analysis. 2. The primary focus of the operations management function of a business would be on: a. sales management b. the transformation of resources (inputs) into goods and/or services (outputs) c. research and development d. cash flow planning e. market research 3. Which of the following organizations do not need to be concerned with operations issues? a. a bank b. a non-profit hospital c. the Internal Revenue Service d. one of the food court outlets e. none of the above; they should all be concerned 4. With which of the following is operations management probably least concerned? a. management of transformation/conversion processes b. quantifying quality attributes c. product design d. identifying potential customers e. delivering products in a cost-effective manner 5. The basic purpose of supply chain management is to: a. create an exclusive set of suppliers who will not supply your competitors. b. link your customers together so that the flow of materials remains under control. c. synchronize the operations of all of your suppliers with those of your company’s purchasing, production, and distribution functions, and with your customers’ operations. d. reduce the inventory by proper selection of customers and transportation modes. e. get the lowest possible invoice price from suppliers and the highest possible invoice price from customers. 6. You are the president of a company. It takes your company a year to develop and launch a new product. One of your chief rivals, you discover, does it in 4 months. In the context of our class discussions, which of the following best describes what your response should be? a. immediately hire more people into the existing process. b. demand that your people work nights and weekends. c. ignore the situation. It will go away. d. flow chart the existing process and look for bottlenecks and unnecessary steps. e. shrug your shoulders and assume that your competitor got lucky once.
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3 7. With manufactured products, there is an option, at a cost, that is not available with service products. This option is: a. extra capacity.
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This note was uploaded on 03/15/2012 for the course BUS-P 301 taught by Professor Ippolito during the Spring '12 term at IUPUI.

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Exam-1-sample-for-Sum 10-with-key - SAMPLE QUESTIONS...

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