58268449-COM-285-Exam-Prepare - COM/285 Business...

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COM/285 Business Communication Final Exam 1) Which of the following would NOT be related to a discourse community in a factory? A. Supervisors have an open-door policy that encourages workers to stop in and chat. B. Extensive evidence and documentation is required to convince a manager to deviate from a company routine. C. Additional funding has been allocated for the research and development of more energy- efficient manufacturing. D. Certain topics should not be brought up in the presence of upper management. 2) Tara Houser e-mails a colleague Dan Brothers to suggest that he be the lead writer in preparing a comprehensive business plan for the company. The task will be rather time- consuming. Tara tells Dan that â ?? the president will certainly be impressed with whoever heads up this projectâ ?? , which is persuasive because A. Dan will gain key leadership experience that will work in his favor when he applies for his promotion. B. the company will be able to secure additional financing once it has a business plan. C. Dan can help out his colleague so she does not have to take on this additional responsibility herself. D. the president will be able to use the document to communicate expansion plans to stockholders. 3) Susan Rojas is applying for a position in the marketing department of a local corporation. Although Greg Ellis is the director of this department, she has been instructed to send her resume and other documents to Jeff Cohen, manager of the human resources department. Jeff screens all applications before sending those of qualified candidates on to appropriate department heads. Jeff is: A. a watchdog B. the primary audience
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an auxiliary audience D. a gatekeeper 4) An oral message is preferable to a written one when you want to: A. resolve conflicts and build consensus. B. present many specific details. C. present extensive and complex data. D. minimize undesirable emotions. 5) If a document will be a detailed guide or if it contains instructions, you must do all of the following EXCEPT A. group steps into five to seven sub-processes if there are many individual steps. B. check to be sure that all steps are in chronological order. C. present all the details in lengthy paragraphs so that the readers get all the information they need. D. number steps or provide check-off boxes so that readers can easily see which steps they have completed. 6) Trevor Collins works in the collections department, and he is very successful at writing professional, effective letters to customers whose accounts are overdue. The human resources department asks to use copies of some of his letters in a training course for new employees to show good practices for written documents. These trainees are: A. a watchdog audience
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This note was uploaded on 03/15/2012 for the course ACC 250 250 taught by Professor Connie during the Spring '11 term at University of Phoenix.

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58268449-COM-285-Exam-Prepare - COM/285 Business...

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