membership%20lapse%20survey%20bad%20survey%20ex -...

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Membership Lapse Telephone Interview Date _______________________Rescheduled Calls: Time _______________________Date _____________________ Phone Number _______________ Time ____________________ Caller ______________________ Ask for… _________________ Hello, may I speak with ________ ( member first name) ? Hi, (member) my name is __________, and I’m calling on behalf of the Museum and Temple University. We are conducting a short survey and would like to include your opinions. I can assure you this is NOT a sales call and I will not ask for any money or pledges. We are trying to improve programs at the Museum. I would like to ask you a few questions that will only take about 5 minutes. Is this a good time to speak with you? ____ Yes [Thank and Continue] ____ No [Schedule follow up at top of page] 1. Do you recall having signed up for a membership with the museum during the exhibition? [if needed] It was about two years ago. _____ Yes [Thank and Continue] _____ No - Was there someone else in your household who might have signed up as a member? If yes, May I speak with him/her? Etc. 2.
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This note was uploaded on 03/16/2012 for the course MKTG 326 taught by Professor Brookemalinowski during the Spring '12 term at Drexel.

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membership%20lapse%20survey%20bad%20survey%20ex -...

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