exam 1 review - Chapter 1 Intro to Management and...

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Chapter 1 Intro to Management and Organizations Why are managers important? -Organizations need their managerial skills more than ever during chaotic times -Critical in getting things done -Quality of employee/supervisor relationships is very important variable in productivity and loyalty Manager : someone who coordinates and oversees the work of other people in order to accomplish organizational goals First line managers : lowest level of management, manage the work of non managerial employees and are directly or indirectly involved with producing the organization’s products or serving the organizations customers (shift managers, district managers, dept managers, office managers) Middle managers : manage the work of first line managers (regional manager, project leader, store manager, division manager) Top managers : at or near the upper level of the organization, responsible for making decisions and establish goals that effect the entire organization (executive VP, President, managing director, CFO, CEO) Organization : deliberate arrangement of people to accomplish specific purpose (1. How distinct purpose 2. Composed of people 3. Have deliberate structure) Management: coordination and oversight of work activities to ensure activities are completed efficiently Efficiency: getting most output from the least amount of inputs, “doing things right”, means Effectiveness: doing the right things, completing activities so that organizational goals are attained, ends MANAGEMENT FUNCTIONS: Planning: involves defining goals, establishing strategies for achieving the goals, and developing plans to integrate and coordinate activities Organizing: arranging and structuring work to accomplish organizational goals Leading: working with and through people to accomplish organizational goals Controlling: involves monitoring, comparing, and correcting work performance ROLES Management roles : specific actions or behaviors expected of and exhibited by managers Interpersonal roles : involve people and other duties that are ceremonial and symbolic in nature (figurehead, leader, liason) Decisional roles: revolve around making choices (entrepreneur, negotiator, disturbance handler, resource allocator) Informational roles : collecting, receiving, disseminating information (monitor, disseminator, spokesperson) Technical skills: job specific knowledge and techniques needed to proficiently perform work tasks (lowest manager level) Human skills: ability to work well with other people in group and individually (middle manager level) Conceptual skills : ability to think and to conceptualize and about abstract and complex situations (top manager level)
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This note was uploaded on 03/18/2012 for the course BUAD 309 taught by Professor Smith during the Fall '08 term at University of Delaware.

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exam 1 review - Chapter 1 Intro to Management and...

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