{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

exam 1 review - Chapter 1 Intro to Management and...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 1 Intro to Management and Organizations Why are managers important? -Organizations need their managerial skills more than ever during chaotic times -Critical in getting things done -Quality of employee/supervisor relationships is very important variable in productivity and loyalty Manager : someone who coordinates and oversees the work of other people in order to accomplish organizational goals First line managers : lowest level of management, manage the work of non managerial employees and are directly or indirectly involved with producing the organization’s products or serving the organizations customers (shift managers, district managers, dept managers, office managers) Middle managers : manage the work of first line managers (regional manager, project leader, store manager, division manager) Top managers : at or near the upper level of the organization, responsible for making decisions and establish goals that effect the entire organization (executive VP, President, managing director, CFO, CEO) Organization : deliberate arrangement of people to accomplish specific purpose (1. How distinct purpose 2. Composed of people 3. Have deliberate structure) Management: coordination and oversight of work activities to ensure activities are completed efficiently Efficiency: getting most output from the least amount of inputs, “doing things right”, means Effectiveness: doing the right things, completing activities so that organizational goals are attained, ends MANAGEMENT FUNCTIONS: Planning: involves defining goals, establishing strategies for achieving the goals, and developing plans to integrate and coordinate activities Organizing: arranging and structuring work to accomplish organizational goals Leading: working with and through people to accomplish organizational goals Controlling: involves monitoring, comparing, and correcting work performance ROLES Management roles : specific actions or behaviors expected of and exhibited by managers Interpersonal roles : involve people and other duties that are ceremonial and symbolic in nature (figurehead, leader, liason) Decisional roles: revolve around making choices (entrepreneur, negotiator, disturbance handler, resource allocator) Informational roles : collecting, receiving, disseminating information (monitor, disseminator, spokesperson) Technical skills: job specific knowledge and techniques needed to proficiently perform work tasks (lowest manager level) Human skills: ability to work well with other people in group and individually (middle manager level) Conceptual skills : ability to think and to conceptualize and about abstract and complex situations (top manager level) Innovation
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern