exam 2 review - Chapter 4 Attitudes and Job Satisfaction...

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Chapter 4 Attitudes and Job Satisfaction Attitudes: evaluating statements or judgments concerning objects, people, or events Cognitive component: opinion or belief segment of an attitude Affective component: emotional or feeling segment of an attitude Behavioral component: intention to behave in a certain way toward someone or something Cognitive dissonance: any incompatibility between 2 or more attitudes or between behavior and attitudes Factors for the Desire to Reduce Dissonance -Importance of the elements creating it -Degree of influence we believe we have over them - Rewards of dissonance Moderators of the Attitudes Relationship -Importance of the attitude -Its correspondence to behavior -accessibility -Presence of social pressures -Whether a person has direct experience with attitudes Job satisfaction: positive feeling about ones job resulting from an evaluation Job involvement: degree to which a person identifies with a job, actively participates, and considers performance important to self worth Psychological empowerment: employee’s belief in the degree to which they affect their work environment, their competence, the meaningfulness of their job, and their perceived autonomy in their work Organizational commitment : degree to which an employee identifies with a particular organization and its goals and wishes to maintain in the organization -Affective commitment: emotional attachment to an organization and a belief in its values -Continuance commitment: perceived economic value of remaining with an organization compared with leaving it -Normative commitment: obligation to remain with an org for moral, ethical reasons Perceived economical support (POS): degree to which employees believe an organization values their contribution and cares about their well being Employee engagement: Individual’s involvement with, satisfaction with, and enthusiasm for work he does Measuring Job Satisfaction -Single Global Rating: all things considered, how satisfied are you with your job? -Summation of job facets: identifies key elements and has employees rate them Core Self-Evaluations : bottom-line conclusions individuals have about their capabilities, competence, and worth as a person Consequences of Dissatisfaction -Exit: dissatisfaction expressed through behavior directed toward leaving the org. -Voice: dissatisfaction expressed through active and constructive attempts to improve conditions -Loyalty: dissatisfaction expressed by passively waiting for conditions to improve -Neglect: dissatisfaction expressed through allowing conditions to worsen Chapter 5 Personality and Values Personality Personality: sum of total ways in which an individual reacts to and interacts with others Heredity: factors determined at conception; biological, physiological, inherent physiological makeup Personality traits: enduring characteristics that describe an individual’s behavior Myers-Briggs type indicator: personality test that taps four characteristics and classifies people into 1 of 16 personality types
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exam 2 review - Chapter 4 Attitudes and Job Satisfaction...

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