Southwest Airlines blog

Southwest Airlines blog - Southwest Airlines Rapping Flight...

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Southwest Airlines Rapping Flight  Attendant Source: The other day in class we watched a video about Southwest  Airlines and their company culture. A few of the things they value  are fun, creativity, and family atmosphere, all while getting the  job done.  Southwest is a company that utilizes more a Theory Y  approach to management. Southwest is known for their quirkiness on flights. I remember  being on Southwest for a flight and it was a passenger's birthday.  The flight attendants got a roll of toilet paper and stuck twizzlers  in it to replicate a birthday cake. Then, of course, the flight  attendants led "Happy Birthday" while many passengers joined in.  I loved it! It was something fun and a little unexpected for  boarding an airplane. But it definitely eased my nerves before  take-off.  This video shows a Southwest flight attendant spicing up airline  announcements by rapping them instead of just reciting them in a  monotone way.  This, again, demonstrates Southwest's value of  fun. They want their employees to enjoy their job. The passengers  seemed very receptive of the rap and seemed like they enjoyed it. So, I have a few questions. Have you ever flown with Southwest?  What was the experience like? Would you like to work for a  company like Southwest? If you were a passenger on-board,  would you have liked this rap? Or would you have viewed the rap  as unprofessional? RESPONSE 1: I have flown Southwest airlines before. In fact, for most of the flights  I've been on I've flown Southwest. I think my family has just gotten 
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into a groove with this airline, and have grown to prefer it. I  remember my first flight and I boarded the airplane I thought it was 
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This note was uploaded on 03/21/2012 for the course COM 339 taught by Professor Shulman during the Spring '11 term at Miami University.

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Southwest Airlines blog - Southwest Airlines Rapping Flight...

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