conversational control

conversational control - ConversationalControl Dominance...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Conversational Control Dominance Distinguish between dominance and control Dominance – focus is on one person Control – transactional, relational Looking at both party’s behaviors Control isn’t taken, its given Verbal interaction Command (as opposed to a request) Speak over another person – interruption Talk more than the other person Titles (Dr., Mr.) Ability to shift topics Control modes One up message Person in the higher position “Have that report on my desk by 3” One down message Person in the lower position “Of course” One across message Doesn’t show higher or lower position Equality Transaction Types Symmetry – For any given message pair, the 2 people are using the same control mode Competitive symmetry – Both people using 1 up messages – power struggle
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Submission symmetry – Both people try to defer to the other – both using 1 down messages Neutral symmetry – both people using 1 across messages – coworkers, housemates – greater complexity Complementary
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 4

conversational control - ConversationalControl Dominance...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online