conversational control

conversational control - Dominance Distinguish between...

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Conversational Control Dominance Distinguish between dominance and control Dominance – focus is on one person Control – transactional, relational Looking at both party’s behaviors Control isn’t taken, its given Verbal interaction Command (as opposed to a request) Speak over another person – interruption Talk more than the other person Titles (Dr., Mr.) Ability to shift topics Control modes One up message Person in the higher position “Have that report on my desk by 3” One down message Person in the lower position “Of course” One across message Doesn’t show higher or lower position Equality Transaction Types Symmetry – For any given message pair, the 2 people are using the same control mode Competitive symmetry – Both people using 1 up messages – power struggle
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Submission symmetry – Both people try to defer to the other – both using 1 down messages Neutral symmetry – both people using 1 across messages – coworkers, housemates – greater complexity Complementary
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This note was uploaded on 03/23/2012 for the course COM 336 taught by Professor Larrynadler during the Spring '12 term at Miami University.

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conversational control - Dominance Distinguish between...

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