ISE507 Lecture 3

ISE507 Lecture 3 - 1.0 Define Opportunities 2.0 Measure...

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Unformatted text preview: 1.0 Define Opportunities 2.0 Measure Performance 3.0 Analyze Opportunity 4.0 Improve Performance 5.0 Control Performance What is important? How are we doing? What is wrong? What needs to be done? How do we guarantee performance? DMAIC Objective To enable teams to identify and/or validate their improvement project, illustrate their business processes, define customer requirements, and prepare themselves to be effective project teams. Validate Business Opportunities › Identify the opportunities where improvement can have a significant impact on customers and the business objectives › Create team charter that defines and scopes the specific improvement objectives and goals for the team Document and Analyze Processes › Identify and map the key elements of the team process › Develop detailed top-down and functional deployment process maps › Conduct qualitative review of the process and identify and implement quick-hit opportunities for improvement Define Measure Analyze Improve Control Objective Main Activities Potential Tools and Techniques Key Deliverables To identify and/or validate the improvement opportunity, develop the business processes, define critical customer requirements, and prepare themselves to be an effective project team. • Team Charter • Action Plan • Process Maps • "Quick-Win" Opportunities • Critical Customer Requirements • Prepared Team • Identify/Validate Business Opportunity • Develop/Validate Team Charter • Identify and Map Processes • Identify "Quick Win ’ s ” • Develop Team Project Plan Define Customer Requirements › Identify process customer requirements and develop plans to both validate and translate the Voice of the Customer › Identify the Critical Customer Requirements associated with the team process Build Effective Teams › Understand the role of effective teams in process improvement › Learn and apply team evaluation tools to identify opportunities to improve team effectiveness Tollgate Checklist Define What is Important? Measure How are we doing? Analyze What is wrong? Improve What needs to be done? Control How do we hold the gains? Stakeholder Analysis VOC to CTQ’s Kano Quick Wins Estimated Targets-- Financial-Non-Financial Define Summary-Deliverables-Plan for Measure Phase Developed Charter- Problem Statement-Business Case-Goal Statement-Project Scope Project Plan/Schedule Communication Plan SIPOC Team Roles Defined Team Kickoff Meeting Key Elements of Business Opportunity Development External Customer – “End User” Internal Customer -- “Process Partners” Opportunity • New or Improved Product/Service • New Product/Service Customer • Satisfied Customer • Loyalty • Referrals Business • Competitive Advantage • Growth • Cost/Benefit • Profit •...
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This note was uploaded on 03/22/2012 for the course ISE 507 taught by Professor Dessouky during the Fall '10 term at USC.

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ISE507 Lecture 3 - 1.0 Define Opportunities 2.0 Measure...

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