ISE507 Lecture 4

ISE507 Lecture 4 - Is it important that we reduce the cost...

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Six Sigma Lecture 4 DMAIC Measure Phase
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Tollgate Checklist Tollgate Checklist Define What is Important? Measure How are we doing? Analyze What is wrong? Improve What needs to be done? Control How do we hold the gains? Capability Analysis Current State Detailed Process Map / Value Stream Map Pareto Hypothesis statements Measure Summary -Deliverables -Plan for Analyze Phase Data Collection Plan -Defect Definition -MSA Identify Key Measures Operational Definitions Sampling Baseline current process performance - Control Charts
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Voice of the Business ► Do the indicators account for what we want this process to accomplish in terms of CBRs? If not, what is missing? ► Do the indicators address the time it takes to perform the process? If not, is it important to make improvements to the process cycle time? If so, are any additional indicator(s) needed?
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Unformatted text preview: Is it important that we reduce the cost of the process? If so, what additional indicator(s) may be needed? Do the output indicators measure the quality and service expectation of the customers and the business? If not, what additional indicator(s) may be needed? If necessary, work with leadership to establish critical requirements that may not be considered critical to the customer but are very important to the business. Identify additional output indicators needed to achieve the business objectives, strategies, and goals. Creating a Cause and Effect Matrix Creating a Cause and Effect Matrix Range: Measures the distance between the extreme values R = Max{data} Min{data} Variance : The average squared distance of each data point from the mean 2 1 2 1 ) ( =--= n i i n x x s...
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This note was uploaded on 03/22/2012 for the course ISE 507 taught by Professor Dessouky during the Fall '10 term at USC.

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ISE507 Lecture 4 - Is it important that we reduce the cost...

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