quality management for engineers_chapter1

quality management for engineers_chapter1 - ISE 527-...

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Page 1 ISE 527- Quality Management for Engineers (Fall 2011) Chapter 1- Introduction to Quality
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Page 2 Chapter 1
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3 HISTORY AND IMPORTANCE OF QUALITY
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Page 4 Key Idea- importance of quality Building—and maintaining—quality into an organization’s goods and services, and more importantly, into the infrastructure of the organization itself, is not an easy task. v7: 4 v8: 4
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Page 5 Key Idea- importance of quality The oil slick as seen from space by the NASA Terra satellite on May 24, 2010 v7: 4 v8: 4
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Page 6 Key Idea- importance of quality v7: 4 v8: 4
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Page 7 Quality assurance Refers to any planned and systematic activity providing consumers with products (goods and service) Of appropriate quality Along with confidence that products meet customer’s requirements Depends on Design of goods and services Control of quality during execution of Manufacturing Service delivery Generally includes measurement and inspection activity v7: 4 v8: 4
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Page 8 (Some) key historic dates When Text What ~1450 BC 4 Evidence of measurement and inspection on wall paintings ~1200 5 Craft guilds (inspect your own work) 1785 5 Honoré Le Blanc developed system to manufacture muskets to standard pattern using interchangable parts 1911 5 Frederick Taylor published “Principles of Scientific Management” (separated planning and execution) 1920’s 7 Henry Ford integrated assembly lines, conveyance & controlled movement, and standardized parts Early 1900’s 7 Inspection department in Western Electric Co. 1920’s 7 Key personnel from WE inspection department (Walter Shewhart, Harold Dodge, George Edwards, Joseph Juran, and W. Edwards Deming transferred to Bell Telephone Laboratories 1924 Shewhart introduced the first control chart at Western Electric  quality could move from inspection to controlling processes 1950 8 Deming’s first SPC seminar for Japanese engineers 1951 8 JUSE* instituted Deming prize 1954 1986 8 Challenger explosion 1987 The Malcolm Baldrige National Quality Improvement Act of 1987 1992 18 Concept of total quality endorsed by business and universities *Union of Japanese Scientists and Engineers Age of craftsmanship
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Page 9 An example of the use of quality principles
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Page 10 Q From product quality to total quality management q: focus on manufacturing quality (defects & errors) STEP 1 Q: manage for quality in all organizational processes STEP 2 Corporate governance Strategic management Marketing Sales Product design Manufacturing (includes “q”) Purchasing Accounting IT support Etc. TQM: integration of quality principles into management systems STEP 3 q  Q  TQM v7: 10 v8: 10
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Key Idea- business impact Although quality initiatives can lead to business success, they cannot guarantee it, and one must not infer that business failures or stock price dives are the result of poor quality. v7: 10
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This note was uploaded on 03/22/2012 for the course ISE 507 taught by Professor Dessouky during the Fall '10 term at USC.

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quality management for engineers_chapter1 - ISE 527-...

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