COMM107-Ch.7

COMM107-Ch.7 - Chapter Seven-Interpersonal Skills Conversation Engaging in Small Talk o Ask questions o Focus on the other person o Keep the

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Chapter Seven—Interpersonal Skills Conversation Engaging in Small Talk o Ask questions o Focus on the other person o Keep the conversation light Listening o Pay attention to the concerns of others o Get to know a person on a basic level and build rapport Mastering the Deep Bump Interpersonal Conflict I want ___ but he/she wants ___. Causes o Goals to be pursued o Allocation of resources o Decisions to be made o Behaviors considered inappropriate Anger o Do not react immediately o Don’t make important decisions in the heat of a moment o Use the extra energy generated by anger to act constructively Other people’s anger o Allow the person to vent his/her frustrations o If the person continually uses you as a scapegoat, state the facts and how you want to be treated Fair Fighting Working toward an amicable solution, while keeping in mind that the overall relationship is more important than the issue at hand Fair fighting strategies
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o Get information on how the other person feels
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This note was uploaded on 03/21/2012 for the course COMM 107 taught by Professor Gardner during the Spring '08 term at Maryland.

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COMM107-Ch.7 - Chapter Seven-Interpersonal Skills Conversation Engaging in Small Talk o Ask questions o Focus on the other person o Keep the

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