{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

COMM107-Ch.7 - Chapter Seven-Interpersonal Skills...

Info icon This preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter Seven—Interpersonal Skills Conversation Engaging in Small Talk o Ask questions o Focus on the other person o Keep the conversation light Listening o Pay attention to the concerns of others o Get to know a person on a basic level and build rapport Mastering the Deep Bump Interpersonal Conflict I want ___ but he/she wants ___. Causes o Goals to be pursued o Allocation of resources o Decisions to be made o Behaviors considered inappropriate Anger o Do not react immediately o Don’t make important decisions in the heat of a moment o Use the extra energy generated by anger to act constructively Other people’s anger o Allow the person to vent his/her frustrations o If the person continually uses you as a scapegoat, state the facts and how you want to be treated Fair Fighting Working toward an amicable solution, while keeping in mind that the overall relationship is more important than the issue at hand Fair fighting strategies
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
o
Image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern