HRstudyguide2 - Study Guide for MGT 303, Exam #2 This exam...

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Study Guide for MGT 303, Exam #2 This exam covers readings and class room discussions since the first exam. The readings include chapters 6, 7, 8, 9, and 10 (pp. 460-470 only) in the text; MU Office of Career Services document on interviews; practical advice documents 1-6 posted on Blackboard. The following are some key terms and concepts that you should be familiar with for the exam: structured interview situational interview questions (future-oriented) behavior description interview questions (experience-based) common problems with interviews selection process selection criteria background checks types of employment tests (e.g., medical, physical ability, personality, cognitive, drug) standardization objectivity reliability validity utility legality of tests acceptability to candidates susceptibility to falsification cost validation study content validity criterion validity cut-off scores multiple hurdles vs. compensatory approach to selection performance management performance appraisal dimensions of job performance developmental, administrative, strategic uses of performance appraisals comparisons/rankings - e.g., paired comparisons, forced distribution attributes/traits – e.g. graphic rating scale behaviors – e.g., critical incidents method, BARS, BOS outcomes – e.g. management by objectives (MBO) problems with performance appraisals rater biases – e.g., leniency/strictness, central tendency, similarity political motives in performance appraisal excessive subjectivity – reliability and validity of appraisals perceived unfairness of appraisals – outcome, procedures, interpersonal sources of performance information 360 degree appraisals
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feedback on performance factors affecting job performance diagnosing performance problems administering discipline progressive discipline “due process” “just cause” termination employment at will wrongful termination termination process EAPs – Employee Assistance Programs outplacement counseling training instructional system design model assessment of training needs – organization, person, and task analyses in-house/external trainers training methods (e.g., classroom, computer/internet, simulations, action learning) criteria for choosing among training methods on the job training (OJT) apprenticeship, internships training (skill) transfer principles of learning team building evaluating training – reactions, knowledge, behavior, results socialization and orientation diversity training
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HRstudyguide2 - Study Guide for MGT 303, Exam #2 This exam...

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