MGT 304 Final Exam Study Questions
PART I. Possible Question Format- T/F, Multiple Choice, or “Define a concept”.
1. From Class discussion, textbook, and blackboard readings:
Compare three globalization eras Tom Friedman identified.
a. 1.0=1492-1800s. Big to Medium. Country
b. 2.0=1800s-2000. Medium to Small. Company
c. 3.0=2000-present. Small to Tiny. Individual
: 1. All ten flatteners converging together, thus creating “The Flat World”
2. Learning to horizontalize ourselves; going from Vertical to Horizontal
3. Opening of Indian, Chinese, Russian peoples availability to globalization (300 mil people)
Main point: “There is no such thing as an American job anymore”
Know Gregersen (1998)’s major research findings on global leaders/managers.
Expatriates (knowledge of a country)
Frequent flyers (knowledge of different cultures and cultural processes in general)
Virtual managers (technology challenge)
Know Yan (1997)’s major research findings on Primary Attractions of McDonald to Chinese
Chinese customers have completely different reasons for going to McDonalds than Americans
Fulfilling experience, symbol of middle-class professionals
Symbol of modernization
Atmosphere of equality and non-competitiveness
Place to relax and leisure
Pubic arenas for personal and family rituals
What are features of culture? What are tree analogy and iceberg analogy of culture? Explain
which and how culture features are depicted by certain aspects of each analogy.
The tip of the iceberg (sticking out of the water) are the
aspects (see, hear, touch). These are explicitly
learned and easily changed.
The part in the water that is not visible are
aspects (beliefs, values, thought
patterns). These are implicitly learned and difficult to change.
The tree analogy: The roots are the core beliefs and commonly held assumptions.
The main log is the unwritten
expectations, values, and norms
. Finally, the leaves are the symbols and artifacts, language and behaviors, etc. Basically
the other features of culture.
Tree analogy of culture
Weather (clouds, rain, sun) shows interaction with environment
Branches = visible features of culture
Rites, rituals, ceremonies
Stories, legends, heroes
Rules, policies, slogans
Language & behaviors