Lecture 9 PowerPoint

Lecture 9 PowerPoint - EffectiveCommunication: Listening...

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Effective Communication:   Listening Nursing 310 Unit IV Lecture 9 Graham J McDougall Jr With special thanks to  Jan Fox RNC, MSN And Stella Logan  MSN, RN, PMHCNS- BC Veronica Garcia Walker MSN, RN, CNA- BC
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Please be prepared to answer  these next slides in class. This will give you a big head start for  our next exam.  See you soon. Mrs. Walker
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What effective communication  technique is used here? - Remaining quiet, yet showing interest in interaction. “I am angry” (silence) “My wife had an affair.” Gives patient time to express ideas.
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What effective communication  technique is used here? What would you like to talk about? What are you thinking about? Where would you like to begin? What brings you here today?  Allows client to pick topic of  conversation.
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What effective communication  technique is used here? Encouraging the information in a non- judgmental manner. “Yes, Uh hum, I follow what you said.” Nodding “It’s ok to discuss it with me. I would like to hear about it.” Used in establishing trust and developing empathy. (Boyd, 2008)
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What effective communication  technique is used here? Go on. And then? Tell me about it.  Encourages continuation of conversation.
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What effective communication  technique is used here? I ll sit with you awhile. I ll stay here with you. I m interested in your comfort. Encourages open communication,  makes oneself available. 
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What effective communication  technique is used here? What seemed to lead up to. ..? Was this before or after. ..? When did this happen?  Focuses the patient. Helpful in full  data collection. Clarifying the  relationship of events in time.
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What effective communication  technique is used here? You appear tense. Are you uncomfortable when you. ..? I notice that you re biting your lips. The HP verbalizes what they perceive.
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What effective communication  technique is used here? Tell me when you feel anxious. What is happening? What does the voice seem to be  saying? Was this something like. ..? Have you had similar experiences?  (Ask the patient to verbalize what  he/she perceives.)
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What effective communication  technique is used here? Patient: Do you think I should tell the 
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Lecture 9 PowerPoint - EffectiveCommunication: Listening...

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