Chp. 1 + 2 + 3 book notes

Chp. 1 + 2 + 3 book notes - Chapter 1- The Communication...

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Chapter 1- The Communication Process Strategic Flexibility- expanding your communication repertoire to enable you to use the best skill or behavior available for a particular situation. o The power of the concept is in its application: Anticipate- the key is forecasting Assess- the key is alertness Evaluate- the key is accuracy Select- the key is appropriateness Apply- the key is relevance Reassess and reevaluate- the key is accurate, careful observation Communication- any process in which people share information, ideas, and feelings. o Involved in the process is: spoken, written, body language, personal mannerisms, and style— anything that adds meaning to the message. o Elements of communication: Sender-receivers- people both send and receive at the same time. Messages- made up of ideas and feelings that sender-receivers want to share. Ideas and feelings can be communicated only if they are represented by symbols. o Verbal symbols- stand for particular things or ideas o Concrete symbols- represent an object o Abstract symbols- stand for ideas o Nonverbal symbols- facial expressions, gestures, posture, vocal tones, appearance, etc. Channels- the route traveled by a message; the means a message uses to reach the sender- receivers. Noise- interference that keeps a message from being understood or accurately interpreted. Three forms: external, internal, and semantic. Feedback- the response of the receiver-senders to each other. Setting- the environment in which the communication occurs. Types of communication: o Intrapersonal - occurs within you o Interpersonal- occurs when you communicate on a one-to-one basis; usually in an informal, unstructured setting. o Small-group- occurs when a small number of people meet to solve a problem. o Computer mediated- “a wide range of technologies that facilitate both human communication and the interactive sharing of information through computer networks.” Is strictly about the variety of channels that serve as conduits for conveying messages and feedback between senders and receivers. o
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This note was uploaded on 03/25/2012 for the course SPC 1017 taught by Professor Markzeigler during the Fall '11 term at FSU.

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Chp. 1 + 2 + 3 book notes - Chapter 1- The Communication...

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