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EXAM 2 REVIEW - Chapter 4 Listening Integrative Listening...

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Chapter 4- Listening Integrative Listening Model (ILM) - provides a framework for assessing listening, both systematically and developmentally. Listening includes the processes of: o Listening preparation- includes all the physical, mental, and behavioral aspects that create readiness to listen. o Receiving- the process of taking in, acquiring, or accepting, o Constructing meaning- the complicated and unique process of making sense of the cues, signals, and impulses received. o Responding- means using spoken or nonverbal messages to exchange ideas or convey information. o Remembering- done throughout the listening process. Listening Styles o People listening style- where you are concerned with the other person’s feelings. o Action listening style- you want precise, error-free presentations, and you are likely to be impatient with disorganization. o Content listening style- you prefer complex and challenging information. o Time-style listening- you prefer brief and hurried interaction with others and often let others know how much time they have to make the point. Culture has an effect on listening simply because of the potential misunderstandings that can occur. o Adjustments in vocabulary, grammar, or informality may need to be made. Gender has an effect because men and women listen differently. o Women are more likely to be people listeners than men. o Women are interested in relationships and networking, while men are more interested in competitive communication. Difficulty of listening o Laziness o Closed-minded o Opinionated o Insincerity o Boredom o Inattentiveness o Cognitive dissonance o Anxiety o Control o Passiveness Good listener o Uses eye contact appropriately o Attentive and alert to a speaker’s verbal and nonverbal behavior o Patient and doesn’t interrupt o Responsive (with verbal and nonverbal expressions) o Asks questions in a nonthreatening tone o Paraphrases, restates, or summarizes what the speaker says o Provides constructive feedback o Empathetic o Shows interest in the speaker as a person o Caring attitude and willing to listen o Nonjudgmental o Open-minded An active listener:
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o S quares off o O pens up o L eans in o E ye contact o R elax Six Kinds of Listening- active listening is the unvarying characteristic that must be present no matter what kind of listening is involved. o Discriminative listening- has you being sensitive to both verbal and nonverbal changes, the sounds and sights of communication. o Comprehension listening- understanding what others are saying because you are aware of, grasp, and can make sense of the message. o Appreciative listening- listening for pleasure. o Critical listening- evaluative listening, you make judgments about what the other person is saying. o
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EXAM 2 REVIEW - Chapter 4 Listening Integrative Listening...

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