CS 134 - Chapter 3 Notes

CS 134 - Chapter 3 Notes - Page 1 of 9 Com Studies 134...

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Page 1 of 9 Com Studies 134 Organizational Communication Chapter 3 : Human Relations Approaches Reactions to classical management Human Relations Approaches Time Period: late 1930s ~ 1960s Transition From Classical to Human Relations: The Hawthorne Studies Three Key Theories: - Abraham Maslow s Hierarchy of Needs Theory - Frederick Herzberg s Motivation-Hygiene Theory   - Douglas McGregor s Theory X and Theory Y The Hawthorne Studies Illumination Studies (NRC) Relay Assembly Test Room Studies (Mayo) Interview program (Mayo) Bank Wiring Room Studies (Mayo) Hawthorne Effect A. Attention influences the study participants  behavior.  B. Showing concern motivates workers to better job performance.  The Relay Assembly Test Room Studies Changes in working conditions Incentive plans Rest pauses Temperature Humidity Work hours Refreshments The Interview Programs
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Page 2 of 9 Interviewed thousands of employees at the Hawthorne plant Produced: extensive records of interaction between workers,  interviews about work and life,  and raw data for productivity statistics.  Bank Wiring Room Study November 1931 to May 1932  Norms  regarding the  proper  level of productivity  Group norms: The groups had informal rules (norms) such as: You should not turn out too much work.  You should not do too little work.  You should not tell a supervisor anything that will react to the detriment of  a group.  You should not attempt to maintain social distance or act officious (bossy). Group norms: Binging: norm-violator tapped on arm  Ridicule: norm-violator referred to as a slave or speed king Results of Hawthorne Studies People have a need for recognition and belonging  Individual attitudes influence employee behavior Open management style affects satisfaction/ productivity Informal or social groups have greater impacts on worker behavior than formal organizational power  structure  Abraham Maslow s Hierarchy of Needs Theory (1910-1970) General theory of human motivation
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Page 3 of 9 Five Basic Human Needs Physiological  (lower order) Safety  (lower order) Social/Affiliation/Belonging/Love  (lower order) Esteem/Ego  (higher order).  - internal ones  - external ones Self actualization  (higher order) Douglas McGregor “The Human Side of Enterprise” (1960) Management X: authoritarian management style Management Y: participative management style  McGregor's Theory X and Theory Y Theory X Manager influenced by most negative aspects of classical management Theory Y Manager who adheres to precepts of human relations movement Theory X Management is responsible for organizing all elements of production in the interest of the economic ends
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This note was uploaded on 03/18/2012 for the course COMM ST 134 taught by Professor Wright-dixon during the Winter '12 term at UCLA.

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CS 134 - Chapter 3 Notes - Page 1 of 9 Com Studies 134...

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