CS 134 - Chapter 8 Notes

CS 134 - Chapter 8 Notes - Page 1 of 5 Decision Making...

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Page 1 of 5 Decision Making Processes CS 134 Organizational Communication Rational Models of Decision Making Five stages Formulation Concept development Detailing Evaluation Implementation Alternatives to Rational Models Optimizing model not good representation More realistic to look at decision making as satisficing process Decision makers characterized by bounded rationality Alternatives to Rational Models Decision making can be attributed to intuitive processes of managers Often make decisions with                                                      mmmmmmmmmmmmmmn  out conscious  knowledge of how decisions made Intuitive decision making not logical but not illogical Based on past experience in similar contexts – analogical Alternatives to Rational Models March – garbage can model Process wherein problems, solutions, participants, choices all dumped together Decision made when suitable collection It is only after the fact that decision-making process is constructed Small Group Decision Making Most models of group DM propose that groups go through a series of phases Fisher’s Phase Model (1970) - orientation  - conflict  - emergence  - reinforcement  Effective Small-Group Decision Making
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Page 2 of 5 Janis – Groupthink Mode of thinking when group members’ striving for unanimity overrides motivation to realistically appraise  alternative courses of action Small Group DM  Communication has a strong impact on decision quality Groups can make poor or even disastrous decisions when members are pressured to agree with each other and 
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CS 134 - Chapter 8 Notes - Page 1 of 5 Decision Making...

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