CS 134 - Chapter 9 Notes

CS 134 - Chapter 9 Notes - Page 1 of 4 Conflict Management...

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Page 1 of 4 Conflict Management Processes CS 134 Organizational Communication Conflict Management Processes Conflict can be destructive and constructive Through communication, members create and work through conflicts in ways that are functional or dysfunctional Defining Conflict “Interaction of independent people who perceive opposition of goals, aims, and values, and who see the other party Defining Conflict Incompatible goals Interdependent behaviors Role of interaction Expression of incompatibility Conflict Contexts Conflict Contexts – the organizational environment where there are two or more competing responses reacting to a single event or circumstance Conflict Contexts impact various aspects of conflict Levels of Organizational Conflict Interpersonal level Intergroup conflict Interorganizational Intrapersonal Conflict – typically occurs in two forms: frustration and goal conflict Frustration Goal Interpersonal Conflict – occurs between individual versus individual and individual versus group Levels of Organizational Conflict Intergroup Conflict – members within an organization (e.g., work teams, units) involved in the conflict assign an identity to themselves and their adversaries, each side believing the fight is between "us" and "them.” Levels of Organizational Conflict Interorganizational Conflict – when individuals and groups within organizations are involved in conflicts, the
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This note was uploaded on 03/18/2012 for the course COMM ST 134 taught by Professor Wright-dixon during the Winter '12 term at UCLA.

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CS 134 - Chapter 9 Notes - Page 1 of 4 Conflict Management...

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