Unformatted text preview: or someone you know.) Write a claim letter to the company regarding your dissatisfaction. Follow the guidelines for writing a claim letter found in your text, and in the lecture. (page 371 & 374 in the text). You will be graded on how well you: 1. Follow your chosen letter format style (full block, modified block) 2. Use the format suggested in our lecture and in your text to: • Identify the product or service • Explain the problem, telling exactly what is wrong giving names and part numbers etc. • Propose an adjustment. • Conclude courteously. 3. Use a polite and appropriate tone, maintain the “you attitude” and avoid clichés. 4. Space the letter on the page, using appropriate elements of page design. 5. Revise the letter to conform to standards of spelling, punctuation, and grammar....
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This note was uploaded on 03/18/2012 for the course ITEC 3290 taught by Professor Dunn during the Spring '12 term at East Carolina University .
- Spring '12