WEEK1_1 - ITEC 3290: WEEK 1: Defining Technical...

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ITEC 3290: WEEK 1: Defining Technical Communication In this class, Technical Communication is another term for business communication – it is the way we communicate at work. Many people, when they hear the term “Technical Communication”, think of that horrid manual that came with the lawnmower. And yes, that is a form of Technical Communication – but it is by far not the only kind. Technical Communication can be written or spoken. It can consist of sentences or graphics or a combination of both. It can be static – a book – or it can be interactive – a website with animation and sound. Technical Communication is different than other types of communication in terms of why it is produced, how it is produced and for whom it is produced. The goal of Technical Communication is to present information in a way so that people can: Understand it easily Use it safely Use it effectively Use it efficiently Normally, there are two different types of professionals that are responsible for producing Technical Communication. There are Technical Communicators . These are people who work for a company or are contracted by a company to produce a variety of written material. They may be editors, writers, graphic artists, designers, webmasters or production specialists. Regardless of their title, they are hired to create documentation. Technical Professionals , on the other hand, are technically trained people working as professionals – and they write as part of the normal business day. So if you are an engineer, for instance, who finds yourself writing memos or reports as part of your normal job description, you are a Technical Professional. Most of us fall into this category. Many of us, regardless of how technical our training, rely on technical communication at work. Think about the number of e-mails, memos, proposals, reports, contracts, work orders and requisitions you handle throughout the day – those are all examples of technical communication. Technical Communication is different from the magazines or books that we read for enjoyment. It’s written for a particular audience for a specific purpose. Usually, the purpose is to help readers learn something or do something. The content is technical in nature and it’s usually laid out in a specific format. There are essentially six major characteristics of Technical Communication. They are: 1. It addresses a specific audience 2. It helps readers solve problems 3. It reflects an organization’s goals and culture 4. It is often produced collaboratively 5. It uses design to increase readability 6. It consists of words or graphics or both
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Let’s look at each of these characteristics in more detail. TECHNICAL COMMUNICATION ADDRESSES A PARTICULAR AUDIENCE
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This note was uploaded on 03/18/2012 for the course ITEC 3290 taught by Professor Dunn during the Spring '12 term at East Carolina University .

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WEEK1_1 - ITEC 3290: WEEK 1: Defining Technical...

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