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final report - Content Introduction 2 Benchmarking 2 3 4...

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Content Introduction ………………………………………………………………………………. 2 Benchmarking ………………………………………………………………………… 2, 3, 4 XEROX and its Operations Management Issues ............................................... 4, 5, 6 Ford and its Operations Management Issues ....................................................... 6, 7 Solutions ………………………………………………………………………………… 7, 8, 9 Summary ………………………………………………………………………………… 9 Reference list ...................................................................................................................... 10 Introduction. In most organizations these days local or multinational, they are always faced with big challenges there are many challenges but one of the most common challenge is operation management. Operation management is the action that creates services and goods by transforming inputs into outputs (heizer, 2005). Operation management is used in producing goods and services in most effective and efficient way. Almost every type of businesses use operation management because they produces combination of goods and services. If a firm has manufacturing ability then it is called manufacturing company. Operation management takes place in manufacturing firm, in which we can see the production of tangible goods like construction or mining. When it comes to large organization, services are performed to meet the demand of consumer such as financial advice or counseling. the decision made by operation management have vital role in revenue of the organization as it affect manufacturing cost of the production and how the products and services are produced .by improving operation management organizations can earn profits and reduce costs. Operation management allows the companies to compete nationally and internationally. Operations management affects the three major functions (operations, management and finance) of any organization. There are several types of operation management issues Total Quality Management (TQM) is one of the issues. TQM is used to achieve best result from the input, by using
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material efficiently and effectively in order to give best value to the customer. TQM is divided into seven different concepts. · Continuous improvement. · Six sigma. · Employee empowerment. · Benchmarking. · Just-in-time. · Taguchi concept. · Knowledge of TQM tools. The main focus of this report is on the benchmarking as operation management issue. Benchmarking. Benchmarking is a process of continually measuring products, services, and practices against tough competitors or other recognised industry leaders ( Daft,R.L; 2007). The idea of benchmarking is to create a goal and then to develop a standard against which it can be compared (Heizer, J. et al; 2005). There are five key steps in benchmarking: Planning Data Collection Analysis Implementation Monitoring Planning is the stage where the companies choose what to benchmark. Companies should know what to compare, these should be potential areas of the company that add real value and help the company to achieve competitive advantage (Jones,N; 2004).
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