final report - Content Introduction . 2 Benchmarking . 2,...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Content Introduction ………………………………………………………………………………. 2 Benchmarking ………………………………………………………………………… 2, 3, 4 XEROX and its Operations Management Issues ............................................... 4, 5, 6 Ford and its Operations Management Issues ....................................................... 6, 7 Solutions ………………………………………………………………………………… 7, 8, 9 Summary ………………………………………………………………………………… 9 Reference list ...................................................................................................................... 10 Introduction. In most organizations these days local or multinational, they are always faced with big challenges there are many challenges but one of the most common challenge is operation management. Operation management is the action that creates services and goods by transforming inputs into outputs (heizer, 2005). Operation management is used in producing goods and services in most effective and efficient way. Almost every type of businesses use operation management because they produces combination of goods and services. If a firm has manufacturing ability then it is called manufacturing company. Operation management takes place in manufacturing firm, in which we can see the production of tangible goods like construction or mining. When it comes to large organization, services are performed to meet the demand of consumer such as financial advice or counseling. the decision made by operation management have vital role in revenue of the organization as it affect manufacturing cost of the production and how the products and services are produced .by improving operation management organizations can earn profits and reduce costs. Operation management allows the companies to compete nationally and internationally. Operations management affects the three major functions (operations, management and finance) of any organization. There are several types of operation management issues Total Quality Management (TQM) is one of the issues. TQM is used to achieve best result from the input, by using
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
material efficiently and effectively in order to give best value to the customer. TQM is divided into seven different concepts. · Continuous improvement. · Six sigma. · Employee empowerment. · Benchmarking. · Just-in-time. · Taguchi concept. · Knowledge of TQM tools. The main focus of this report is on the benchmarking as operation management issue. Benchmarking. Benchmarking is a process of continually measuring products, services, and practices against tough competitors or other recognised industry leaders ( Daft,R.L; 2007). The idea of benchmarking is to create a goal and then to develop a standard against which it can be compared (Heizer, J. et al; 2005). There
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/19/2012 for the course IACT 201 taught by Professor Rodgers during the Three '12 term at University of Wollongong, Australia.

Page1 / 10

final report - Content Introduction . 2 Benchmarking . 2,...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online