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Unformatted text preview: for these points before drawing their attention to a fault. Many people reject advice not because of arrogance or the lack of conviction that they are at fault, but only because the one advising does not give the advice in an appropriate fashion. Suppose you go to a government hospital for treatment. When you approach the reception, you find the receptionist to be a young man who is engrossed in his newspaper whilst smoking cigarettes, heedless about whatever may be happening around him. You notice that there is an old man standing at the reception holding a small baby in one hand, and an appointment letter in the other, waiting for the receptionist to direct him to see the relevant doctor. Next to him there is an old woman carrying a little girl who is shivering with fever, waiting for the receptionist to finish reading the latest news about the football club he supports, so he can direct her to the paediatrician. When you see this situation, you become uptight - and this 502 The key 78 is understandable - and scream at the receptionist, "Hey you! Are you in a hospital or elsewhere? Don't you fear Allah? The patients are moaning in pain and you are just sitting there reading your paper and having a smoke! This is amazing! Someone like you can only be dealt with by lodging a complaint to your manager! In fact, you should be sacked!" You begin to strike the receptionist like thunderbolts with these statements. Let us suppose that he does not respond to you, or at least he does not scream back at you. Let us suppose that he puts his newspaper aside and directs the patients to the relevant doctors. Do you think that you have successfully solved the problem? Not at all! Yes, you did deal with the crisis at hand, but you did not solve the problem, because, even if he responds positively to you now, he will return and do the same tomorrow or the day after. How should you then deal with him? You should first quell your rage and then approach him. Deal with him rationally and not emotionally. Do not let the intolerable scene affect the way...
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This note was uploaded on 03/19/2012 for the course REL 101 taught by Professor Professorsunni during the Spring '12 term at N.C. State.
- Spring '12